{
  "file_id": "dr_CJ0406",
  "full_text": "This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Patient ID, CJ-0406. Okay. , what are things that you do every day related to your diabetes, for your management? Speaker 2: Monitor my, , glucose with the, , Dexcom G7 sensor. Speaker 1: Mm-hmm. Speaker 2: Pretty much. Speaker 1: , what about meds and things that? You take them every day? Speaker 2: Novolog, Tresiba, and Ozempic. Speaker 1: Okay. And what's your biggest priority for you with your diabetes care? Speaker 2: Biggest priority is just making sure... , follow with my PCP regularly and, , making sure that everything is- Speaker 1: Mm-hmm. Speaker 2: , I get my blood work done regularly. Speaker 1: Mm-hmm. Speaker 2: If I have a problem, I get ahold of it. Speaker 1: Do you have to take that? Speaker 2: I don't think it's... Oh, - Got it. 110103_004 (Completed 06/14/25) Page 1 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Speaker 2: I usually tell people I call myself when I'm lonely at home. Speaker 1: (laughs) Speaker 2: - Speaker 1: (laughs) Speaker 2: (laughs) Speaker 1: A good one. Speaker 2: You wanna talk about the what? (laughs) Speaker 1: (laughs) Speaker 2: They look at the... Excuse me for one second. Speaker 1: Yeah. Speaker 2: Hello. But anyways, - Speaker 1: , yeah. You mentioned your biggest priority, , what are some things that your doctor has discussed with you that's important for you to do? Speaker 2: This guy won't leave me alone. I'm gonna block him in minute. (laughs) Speaker 2: 110103_004 (Completed 06/14/25) Page 2 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: What's that? Speaker 1: , what are some things your doctor has discussed with you that's important for you, you to do regarding your diabetes? Speaker 2: , just, , I've lost weight. , had to do stuff and, , I mean, as far as just maintaining... , using the sensors and make sure that, , we made sure we were on a good insulin regimen and he put me on Ozempic, , to keep it lower and slower instead of spiking 'cause it would spike, stuff that. Speaker 1: Mm-hmm. Speaker 2: So... Speaker 1: And what are some things that you watch out for that tell you that your diabetes might be getting worse? Speaker 2: Well, if I have problems with my feet. Speaker 1: Mm-hmm. Speaker 2: If I have, , problems with feet or... , let's see, what else? If I have anything... when my blood work... I usually do blood work every three months. Speaker 1: Mm-hmm. Speaker 2: Or something that. Something... If I start noticing a problem- Speaker 1: Mm-hmm. Speaker 2: 110103_004 (Completed 06/14/25) Page 3 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. ... then I need to get a hold of him or somebody right away. Speaker 1: , how has diabetes affected your eyes or if they have at all? Speaker 2: Well, what it's done is, is it is caused a, , it's caused a, , , , caused cataracts and they were bleeding in the back and they were swelling. Speaker 1: Mm-hmm. Speaker 2: So I had to have laser, which is what I just had done again today. Speaker 1: Mm-hmm. Speaker 3: (background noise) Speaker 2: Laser, , , , the laser procedures and everything. And I had cataract surgery and all that stuff. And it's just been kinda crazy, , with, , , , I mean, I've had issues... Now I've gotta get see a guy to do something about my ducts because- Speaker 1: Yes. Speaker 2: ... they're- Speaker 1: Mhmm (mistranscribe ) Speaker 2: Wa- eye wa- My eyes was watering and stuff that. But, , it's, it's caused a lotta, it's... It, it could have been a lot worse. Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 4 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: , , because I could have... it could've just bleeding really bad and- Speaker 1: Mm-hmm. Speaker 2: So... Speaker 1: And when did you first start to notice these changes in your eyes? Speaker 3: You're the one that I'm having trouble with . (this line is background) Speaker 2: I really didn't really notice a problem in my eyes. I lived in Pennsylvania most of my life. Okay? Speaker 1: Mm-hmm. Speaker 2: And I moved down here in 2016 and I had... My car was still tied... I had a house in Pennsylvania- Speaker 1: Mm-hmm. Speaker 2: ... that I owned. So the car was titled to the house in Pennsylvania and the DMV said, \"You don't have to change anything until you sell your house.\" Speaker 1: Mm-hmm. Speaker 2: I sold the house last October. Speaker 1: Oh, cool. Speaker 2: And, , I went, went down to DMV in Elkins and I swapped over the car to West Virginia, title in West Virginia. And I went t- to ha- swap my license over and I couldn't read the damn screen. I couldn't see f- Speaker 1: 110103_004 (Completed 06/14/25) Page 5 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Speaker 2: I mean, I could not read it. Speaker 1: Mm-hmm. Speaker 2: I couldn't see it. Speaker 1: Mm-hmm. Speaker 2: And they said, \"You need to go get your eye exam.\" So I went to the, went to an eye doctor and he gave me a examination and he told me, he said, \"You got some issues, you got bleeding in the back of your eyes, your eyes in the back are swelled.\" Set me up for an appointment down here. I saw Dr. Goria. Speaker 1: Mm-hmm. Speaker 2: And, , the one guy that was standing at the counter- Speaker 1: Mm-hmm. Speaker 2: ... he lasered my eyes back in... I don't know if it was beginning of the year or, or whatever. Wa- No, it had to been in ... It was at the end of the year. Speaker 1: Mm-hmm. Speaker 2: And, , they told me to come back in April. Speaker 1: Mm-hmm. Speaker 2: May, somewhere around there. Speaker 1: 110103_004 (Completed 06/14/25) Page 6 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Speaker 3: . (background) Speaker 2: And, , we set up the appointment... Actually, , we set up... Well with my cataracts he wanted him to heal- Speaker 1: Mm-hmm. Speaker 2: ... and everything. So we set up appointment and I went... Actually, I went to see him in April, I think it was in April too. Speaker 3: . (background noise) Speaker 2: And he said, \"Everything looks good. We'll see you in June.\" He goes, \"We might have to touch up a little with the lasers.\" That's what we did today. And they're good. Speaker 3: . (background noise) Speaker 1: Got it. And so, anything else your doctor said today about these changes you've been noticing? Speaker 2: Said I'm fine. Speaker 3: . (background noise) Speaker 1: , what has your doctor told you about how diabetes can affect your eyes? Just in general? What if they had told you? Speaker 2: Oh, the blood vessels start blowing out your eyes- Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 7 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: ... because the sugar get... , everything's too thick and it blows out the capillaries in your eyes and in your feet- Speaker 1: Mm-hmm. Speaker 2: ... and in your hands and stuff that. And, , eventually you, you could go blind from it if you don't maintain it. Speaker 1: Mm-hmm. , where do you typically get your eye exams? Is it here or is it somewhere else? Speaker 2: Well, I usually go to, , places LensCrafters or someplace that. Speaker 1: Oh, LensCrafters? Speaker 2: Well, , whenever I found out I couldn't pass the thing, , the, the vision test at the DMV I went to, I, I... It was tough getting an eye exam quickly. And I was able to get into Spectrum Eye in Bridgeport. Speaker 1: Mm-hmm. Yeah. Yeah. Speaker 2: And he's the one that told me, \"You got bleeding in the back of your eyes.\" Speaker 1: Okay. Speaker 2: \"And you got this and that. And, and they're swelling.\" And he said, \"You need to go down the Eye Center, Eye Institute down in Morgantown.\" Speaker 1: Mm-hmm. Speaker 3: . (background noise) Speaker 2: 110103_004 (Completed 06/14/25) Page 8 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. He's , they're gonna, they're gonna have to, , figure it out. And, , he told me I needed to... My sugar was good, my A1C was good, but it is spiking too much. 110103_004 (Completed 06/14/25) Page 9 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Sure. Speaker 2: So I was on Ozempic anyway and they doubled the dose up to 1.0 instead of 0.5. Speaker 1: Mm-hmm. Speaker 2: To keep everything lower and it's working a lot better. Speaker 1: , when you go... do you go for an eye exam, , could you tell us what the steps they take? Speaker 3: . (background noise) Speaker 1: what do they do first? What's a typical eye exam look for you? Speaker 2: They give the routine eye exam. You try to read the charts. Speaker 1: Mm-hmm. Speaker 3: . (background noise) Speaker 2: And then they dilate your eyes. And then, - Speaker 3: You your wife there. (background noise) Speaker 2: ... there's two different machines- Speaker 3: Yeah. Speaker 2: ... that they look in your eyes with and they take pictures of 'em. Scan. 110103_004 (Completed 06/14/25) Page 10 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: The one's a scan, the other one takes... , it just- Speaker 1: Mm-hmm. Speaker 2: this big green block, , they take pictures. Speaker 1: Yeah. Speaker 2: And then they, , they look at 'em and then they tell you what they see. Speaker 1: When was the last time you had a dilated eye exam? Speaker 2: Today. Speaker 1: And, , how often do you think your eyes should be checked in your opinion? Speaker 2: Well, with what I have now, which is pretty much under control, they wanna see me, , every six months. Speaker 1: Okay. Speaker 2: So... Speaker 1: , and when you did get your eyes dilated today, what was your experience with that ? Any issues at all? Speaker 2: No. Anything? 110103_004 (Completed 06/14/25) Page 11 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Speaker 2: Just you can't see for shit. Speaker 1: (laughs) No. Speaker 2: But other than that- Speaker 1: Any other discomfort or- Speaker 2: No. Speaker 1: ... anything that? Speaker 2: The laser is discomfort. It's pressure. Speaker 1: Mm-hmm. Speaker 2: And it's a bright light. Speaker 1: Mm-hmm. Speaker 2: And it, it's very... It bothers your eyes for a while. The first time, whenever they did the right eye, and he had to do an extensive la- The first time, it's really a long time, , under the... with the laser and you can't see anything for an hour. Speaker 1: Mm-hmm. Speaker 2: So then you do one at a time. And then I come back, , two or three weeks later, have the other eye done, which was the same thing. And then whenever I got checked back in, I think it was April, they said, 110103_004 (Completed 06/14/25) Page 12 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. \"It looks good. We're gonna see you in June. And, , we may touch up.\" And the doctor said, \"You're looking good.\" He said, \"But I would recommend touching it up.\" And I said, \"Okay.\" He said, \"If you've got time, we can do it today.\" I said, \"Yeah. Let's just get it done.\" Speaker 1: . okay Speaker 2: And they said, \"We're gonna do both eyes today 'cause it's not gonna be the first time you had it.\" Speaker 1: Mm-hmm. Speaker 2: And the doctor that was there at the thing, he... him and I were talking, he said, \"Most patients try to talk me out doing this.\" He's , \"They all, 'Will get it next time. Will get it next time.\" Speaker 1: . Right Speaker 2: I said, \"Nah, I don't want it getting worse.\" Speaker 1: Yeah. Speaker 2: And he's , \"You're right.\" And he goes, \"And you'll be a lot better off if you do it today.\" Which- Speaker 1: Mm-hmm. Speaker 2: ... I, I, I have no doubt. Speaker 1: , w- when you go to for scheduling eye visits, what does the scheduling process look ? Is it difficult? Is there... Speaker 2: Easy. Speaker 1: , is your... What does your doctor's availability look ? 110103_004 (Completed 06/14/25) Page 13 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: Well, usually I'm seeing the... Well, when I was seeing... When I had my c- When I saw Dr. G the first time it took, I don't know, about 10 days for me to get in. Speaker 1: Mm-hmm. Speaker 2: When, when the eye doctor from Bridgeport called, it took- Speaker 1: Mm-hmm. Speaker 2: ... about 10 days for me to get in. They got me in pretty quickly. Speaker 1: Mm-hmm. Speaker 2: Because when I called down here to try to get an eye exam on my own- Speaker 1: Mm-hmm. Speaker 2: ... before I knew I had serious problems, they said, \"We're taking 'em for after January, we're booked up.\" Speaker 1: Mm-hmm. Speaker 2: Well, when a doctor calls, they got you, they get you in pretty quick. And then after that- Speaker 3: . (background noise) Speaker 2: ... I had to see the cataract doctor, which is Dr. Jordan. Speaker 1: Mm-hmm. Speaker 2: 110103_004 (Completed 06/14/25) Page 14 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. I went to UHC and had that done. Speaker 3: . (background noise) Speaker 2: And, , the way cataract surgery works, you do it, then they wanna see you the next day. Speaker 3: . (background noise) Speaker 1: Mm-hmm. Yeah. Speaker 2: And they check your eye. Speaker 3: . (background noise) Speaker 2: And you got eye drops. You gotta take three different eye drops that you have to take. Speaker 1: Mm-hmm. Speaker 2: One you take for a week, three times or four times a day for a week. One you take for four weeks, , you take it four times a day. The first week, three times a day, the second week, two times a day, the third week, one time a day, the fourth week, and you're done. And the other one, you take it until the bottle runs out. Speaker 1: Mm-hmm. Speaker 2: And you, you're s- you see the cataract surgeon three times per eye. Speaker 1: Mm-hmm. Speaker 2: They check you and check you and just make sure. And usually they can tell the next day if it looks good. 110103_004 (Completed 06/14/25) Page 15 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: But they, they want to do- they wanna follow up while you... It works, excuse me, it works out, you know? But when I come here for... to see Dr. G. Speaker 1: Mm-hmm. Speaker 2: I come in, they, they gimme... They dilate my eyes. Speaker 1: Mm-hmm. Speaker 2: Check my eyesight, see how I can read. Well, they check first and then they dilate my eyes. And then they take those pictures of the two diff- with the two different machines. And he comes in and he's looking at 'em and he talks to you and he said, \"You're doing really well today.\" Speaker 1: Good. Speaker 2: So, , it's... Speaker 1: That's good. Speaker 2: But I mean, they're, they're, I mean, they're up on it, I'll put it that way. Speaker 1: That's good. Speaker 2: And they're very, very, , helpful and they explain everything and they're... Down here it's awesome. Speaker 1: That's good. , what kinda recommendations on eye care you're getting from your doctor? What do they tell you you should be doing or you need to be doing? Speaker 2: 110103_004 (Completed 06/14/25) Page 16 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Well, they told me I'm gonna need glasses, which I'm gonna process getting. Speaker 1: Yeah. Speaker 2: , they say that, , , if I notice anything floaters (corrected 10:08) Speaker 1: Mm-hmm. Speaker 2: Double vision, blurred vision, , any discharges from my eye other than tears to get... call and get out here ASAP. Speaker 1: Mm-hmm. Any, any challenges you face in receiving care? Speaker 2: No. Speaker 1: , any suggestions for improving your eye care experience? Anywhere, anywhere down... Anyway. In any step of the process. Speaker 2: Any step of the process is, if you call an independent doctor of optometry and you need an eye exam and you're a diabetic they need to get you an ASAP. They can't put- Speaker 1: Mm-hmm. Speaker 2: They shouldn't put you off for a month. These people, once you're a patient down here and they confirm you have an eye problem, they don't put you off. Speaker 1: Right. Speaker 2: They, they make sure that they do whatever they gotta do and they really, really, really do a great job. , the only problem I had was with Dr. Chen, she was gonna do my cataracts. Speaker 3: . (background noise) 110103_004 (Completed 06/14/25) Page 17 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: And that lady is a space cadet and she's just all over the place. Speaker 1: Mm-hmm. Speaker 2: And I had... I got fed up with the way she handled everything, my PCP and my... I had hernia surgery in January. Speaker 1: Mm-hmm. Okay. Speaker 2: And they said... And I said, \"I'm gonna have a ca-\" And they said this won't affect it. You can have it done whenever. And she put me off for a month for no reason. Speaker 1: Okay. Speaker 2: And, and then at Ruby when they did the, , we s- They had to schedule me for pre-op. Speaker 1: Mm-hmm. Speaker 2: They gave me a list of things I couldn't do. And one of 'em was, , they wanted me to take the sensor off before I went into OR. Speaker 1: Yeah. Speaker 2: These are $140 a piece and the insurance don't pay for 'em. Speaker 1: Mm-hmm. Speaker 2: They pay for so many. Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 18 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: And I said, \"Well, you guys need to get a script for it or something.\" They wouldn't do it. They gave me a hassle. So I went to UHC and D- Dr. Goria- Speaker 1: Oh. Speaker 2: ... did it. Speaker 1: Okay. Speaker 2: And I had no- none of these issues. The only, , thing that they asked me not to do was take Ozempic a week before the surgery, which I understood why. Speaker 1: Mm-hmm. Speaker 2: Other than that they... I mean, Ruby, they wanted me to not shave for two days. Speaker 1: Yeah. Speaker 2: And not do thi- And take the sensor off. And I drink, , , nutritional stuff Ka'Chava, I don't know if you've ever heard of it. Speaker 1: Mm-hmm. No, I personally haven't. Speaker 2: , and, , it's got all your... It's all protein-based or plant-based proteins and they got super foods and everything in it. And I said, \"Well, I'll show you what's-\" \"We don't care. You're not drinking it.\" I said, \"Oh, I beg to differ with ya . I'm d- I'm drinking it.\" Speaker 1: Mm-hmm. Speaker 2: And I said, \"You're not gonna tell me not to drink it.\" Speaker 1: 110103_004 (Completed 06/14/25) Page 19 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. 110103_004 (Completed 06/14/25) Page 20 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: And they told me the day before they wanted me on an all-liquid diet. Speaker 1: Mm-hmm. Speaker 2: Which was stupid. Speaker 1: Yeah. Speaker 2: I mean, just made no sense. Speaker 1: Mm-hmm. Speaker 2: So I, I called over there, they got me in and Jordan saw me. S- Yeah. You need cataracts. She tried to talk me out of it. She said I didn't need 'em. And I said, \"They're bothering me.\" Speaker 1: Mm-hmm. Speaker 2: I was 61 years old. I said, \"What do you want me to do?\" Speaker 1: Mm-hmm. Yeah. Yeah. . Speaker 2: \"Well, I guess we'll do 'em then.\" I'm ... Speaker 1: Got it. I'm sorry you had that experience. Speaker 2: Appreciate it. Speaker 1: But I appreciate you sharing it because- Speaker 2: 110103_004 (Completed 06/14/25) Page 21 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yeah. Speaker 1: ... that's what helps us do better. Speaker 2: Yeah. They need to s- they need to send Dr. Chen down the road. She needs to go to work for somebody else 'cause I'll tell you what, the way she handled everything. Speaker 1: Mm-hmm. Speaker 2: She talks 90 miles a minute and she acts she's doing you a favor and I want nothing to do with that woman. Speaker 1: Mm-hmm. Speaker 2: I'm sorry. I can't stand her. Speaker 1: Mm-hmm. , what are ways you take care of your eyes? , do you wear sunglasses regularly- Speaker 2: Mm-hmm. Speaker 1: ... to protect your, , - Speaker 2: I do. Speaker 1: , any supplements you take for your eyes specifically? Speaker 2: No. Speaker 1: No vitamins, fish oils, anything? Speaker 2: 110103_004 (Completed 06/14/25) Page 22 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. , I can tell I drink I take every... I drink one a day and, , you mix it up. Powder and everything- Speaker 1: Ah, it's got everything? Speaker 2: ... it seems e- It has everything for your whole, from head to toe. Speaker 1: Got it. , any medications you take specifically for your eyes? Speaker 2: Nope. Speaker 1: , do you give your eyes a rest when working on computers or watching TV- Speaker 2: Yes. Speaker 1: ... for a long time? Speaker 2: You have to. Speaker 1: (laughs) -huh. , any other eye drops you take in your eyes? Speaker 2: No, just regular stuff for... , just soothing stuff- Speaker 1: Oh. Speaker 2: ... none the major. Speaker 1: , and what has your diabetes doctor or your eye doctor told you about the risk of vision loss or blindness due to diabetes? Speaker 2: 110103_004 (Completed 06/14/25) Page 23 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Oh, they've covered that quite well. And they said, \"If you don't take care of your eyes, if you get glaucoma or you get, , GA or if you get, , the other stuff,\" I can't think of it, but- Speaker 1: Mm-hmm. Speaker 2: ... , but I have none of that. So... Speaker 1: , can you give me an example of when you were able to express a concern to your eye doctor? what is a question you asked him or concern you've brought up with them? Speaker 2: Well, it was about Dr. Chen and- Speaker 1: Mm-hmm. Speaker 2: ... they just said... Speaker 1: Was that with the doctor or that you brought it up with somebody else and - Speaker 2: I brought it up with the doctor. Speaker 1: Oh, you did? Okay. Speaker 2: The one other doctor. And, , and I brought it up with Patient Advocacy and then you might as well talk to the wall 'cause they didn't do a thing about it. Speaker 1: Any times you haven't been able to express a concern about your eyes? Speaker 2: No. Speaker 1: - Speaker 3: 110103_004 (Completed 06/14/25) Page 24 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. So, I mean, - (background noise) Speaker 1: What's the typical question you ask your eye doctor? Something that you would answered by them? Speaker 3: . (background noise) Speaker 2: I ask 'em how everything is going. Speaker 1: Mm-hmm. Speaker 2: , do we have any issues? Speaker 1: Mm-hmm. Speaker 2: And they're usually very upfront and very... They explain everything quite well and it's not really an issue, but when I went to see them the first time they said if we, we'd have waited several more months, this could have been a very serious problem. Speaker 1: Sure. Do you ever tell them what's good for you, advocate for yourself? Speaker 2: Oh, yeah. Speaker 1: What kind- Speaker 2: We discuss- Speaker 1: Mm-hmm. What kinds of things have you brought up that, \"This is what I need\"? Speaker 2: Well, , for example, , when I saw Dr. Chen for the cataracts. Speaker 1: 110103_004 (Completed 06/14/25) Page 25 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Speaker 2: For example, she looked at me, she said, \"I don't think you need the surgery.\" And I said, \"I'm having trouble with light. I'm having trouble in darkness.\" I said, , \"The vision isn't clear.\" Speaker 1: Mm-hmm. Speaker 2: I said, \"I know I've got other issues, but I was told by two other doctors that I need cataract s- surgery.\" Speaker 1: Mm-hmm. Speaker 2: \"And you're telling me no?\" I said, \"I'm 61 years old, when the hell am I supposed to do it?\" Speaker 1: Got it. Speaker 2: And she goes... Well, then she agreed to do it. Speaker 1: Mm-hmm. Okay. I see. Speaker 3: . (background noise) Speaker 1: And if you have to tell your eye doctor or your diabetes doctor on what to do to provide eye care that's best for you, what would you tell them? Speaker 2: Well, basically I'm getting what I'm supposed to. So there's really not- Speaker 1: There's nothing you- Speaker 2: Yeah. There's really nothing. I mean, , once you're a patient down here, they, , they keep, they keep up with you and they make sure that everything is handled. And, , there's nothing. If there's a question all I have to do is just call down and- 110103_004 (Completed 06/14/25) Page 26 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: ... they get it. They get me the answer and call me back. Speaker 1: How serious do you think diabetes can cause vision loss for you? Speaker 2: Very. No, , it could cause vision loss for anybody. Speaker 1: Yeah. Speaker 2: Yeah. Speaker 1: - Speaker 2: It's, it's, it's key. Speaker 1: How likely are you to lose your eyesight partially or fully because of diabetes? Speaker 2: I don't think I will. Speaker 1: , how would you describe your current vision right now? What kinds of things are going on with it? Hm? No, vision (trails off) ? Speaker 2: I have good vision. , I need glasses to see far. Speaker 1: Mm-hmm. Speaker 2: When I read, I use reading glasses. Speaker 1: 110103_004 (Completed 06/14/25) Page 27 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Speaker 2: So I can see, but that's it. Speaker 1: But not they're blurry and it's difficult and nothing that? Have you noticed... You mentioned earlier you've seen some changes in your eyes recently. What were those? What are the changes? Speaker 2: I couldn't see far very well. Speaker 1: Okay. That was the change. Speaker 2: And, ... Well when I went to take the driving, when I went to get my license- Speaker 1: Mm-hmm. Speaker 2: ... swapped from Pennsylvania to West Virginia. Speaker 1: Oh, right. Speaker 2: I couldn't, I couldn't see it. Speaker 1: Got it. Speaker 2: And, , , it's just you really don't notice it a lot of the times because, , it, it is just such a gradual thing, , you never really think about it. But when you go to get your eyes examined and they tell you that you got a serious problem, you need to go see an eye doctor, kinda makes you wonder. Speaker 1: Mm-hmm. Have you ever been diagnosed with any eye conditions? Could you list the ones you've been diagnosed with? Speaker 2: 110103_004 (Completed 06/14/25) Page 28 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. (yawns) excuse me, that I was diagnosed with is what I have now, where I had the swelling in the back of the eye and the bleeding. Speaker 3: . (background noise) Speaker 1: Mm-hmm. Speaker 2: And that's it really. Speaker 1: So- Speaker 2: And I had cataracts. Speaker 1: Cataracts? No glaucoma? Speaker 2: No. Speaker 1: No age-related eyesight decline? Speaker 2: No. Speaker 1: No dry eye? Speaker 2: No. Speaker 1: Any family history of glaucoma, diabetes- Speaker 2: No. Speaker 1: ... age-related eyesight decline or macular degeneration? 110103_004 (Completed 06/14/25) Page 29 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: No. Speaker 3: . (background noise) Speaker 1: , how would you describe your overall experience with being diagnosed with eye issues? And that includes your experience in scheduling follow-ups, getting the treatment, any of those? Speaker 2: Everything's been very good. , getting in to see the doctor after I went to DMV was the biggest problem. Speaker 1: That was? Okay. Speaker 2: Because everybody was booked up and- Speaker 1: Yes. Speaker 2: ... they didn't want to take your insurance or they were backed up. Speaker 1: Yes. Speaker 2: Or this and that. And I finally called and they said, \"We'll get you in in a week.\" , boom. And I went in and had the eye exam. Speaker 1: Mm-hmm. Speaker 2: And everything from that point went very smooth. Speaker 1: So it's that initial getting... , \"I have a problem, I need to see someone\"? Speaker 2: Right. 110103_004 (Completed 06/14/25) Page 30 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: That's the difficult part. Speaker 2: Yeah. A lot of optometrists do not wanna play, , , they're too busy. Speaker 1: Yeah. , what helps you keep up with using regular healthcare services for your eyes? So getting your eye exams, stuff that. And what motivates you to keep up with them? Speaker 2: (laughs) I don't wanna, I don't wanna (laughs) lose my sight. Speaker 1: Fair enough. Any resources that are helping you keep up with regular healthcare services? Speaker 2: No, it's pretty much, pretty much a done deal. , you... They don't let you get into a problem. Once you have a problem- Speaker 1: Mm-hmm. Speaker 2: ... they don't let you... They're always sending you notices or when you come in, \"We wanna see in three months.\" So you're seeing 'em at least twice a year, sometimes four times a year, depending on... Excuse me. Speaker 1: Mm-hmm. Speaker 2: Excuse me. Depending on, , what conditions you have. Speaker 1: Right. Speaker 2: But I mean, they're... If you have a problem what I had or you have GA or you have glaucoma or you have something, there is no... Well, they're always constantly, \"We'll see you in three months. We'll see you in six months.\" Speaker 1: Got it. 110103_004 (Completed 06/14/25) Page 31 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: And they send you reminders. They put it on MyChart. Speaker 1: Yes. MyChart. Speaker 2: , there's no... , they don't let, they don't let you fall through the cracks, I'll put it that way. Speaker 1: Mm-hmm. Speaker 2: Yeah. Speaker 1: Anything that discourages you from using healthcare services? Speaker 2: No. Speaker 1: , can you share a positive experience you've had with the service that, , helped you form an attitude about being... keep seeking care? Speaker 2: Dr. G, Dr. Goria. Speaker 1: Mm-hmm. Speaker 2: When I met him for the first time. Speaker 1: Mm-hmm. Speaker 2: After he examined me, he was very upfront. Speaker 1: Mm-hmm. Speaker 2: 110103_004 (Completed 06/14/25) Page 32 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. And he told me, he's , \"We can take care of this.\" Speaker 1: Mm-hmm. Speaker 2: And everything he's done has worked great. Speaker 1: Mm-hmm. Speaker 2: And he's been... , I'm gla- I'm really appreciative of having him as one of my providers. So... Speaker 1: That's good. Speaker 2: Yeah. Speaker 1: , you mentioned a negative experience earlier. Would you say that has formed your attitude as well about eye care with, , Dr. Chen you had mentioned or any other negative experience? Speaker 2: Not with eye care, with her. Speaker 1: With her speci- Okay. Speaker 2: With her specifically. Speaker 1: Not- Speaker 2: Yeah. Because I went to see Dr. Jordan at UHC and- Speaker 1: Mm-hmm. Speaker 2: 110103_004 (Completed 06/14/25) Page 33 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. ... the man's amazing. And I mean, he did my surgeries, I had no complications. Everything went well. And the results are... speak for themselves. Speaker 1: So- Speaker 2: Actually... Excuse me. Speaker 1: S- so that one experience didn't deterior- or ha- , form an attitude for, , eye or diabetes? Speaker 2: You really can't when you're a diabetic because- Speaker 1: Got it. Speaker 2: ... you gotta... You have to, you have to stay on top of it. Speaker 1: Mm-hmm. Speaker 2: Or you can lose your sight. If you don't do, if you don't do what you're supposed to do. Speaker 1: Mm-hmm. Speaker 2: And you have problems and you don't go get 'em checked out. Speaker 1: Mm-hmm. Speaker 2: Or there's a problem and you, \"I'll do it later,\" ? Speaker 1: Mm-hmm. Speaker 2: It's not a problem, no. You could literally, I mean, you could literally have damage in your eye- 110103_004 (Completed 06/14/25) Page 34 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: ... and you don't realize it. And it could be maintainable, they can maintain it, if not cure it. Speaker 1: Mm-hmm. Speaker 2: But if you don't do nothing. Speaker 1: Right. Speaker 2: You're just asking for it. Speaker 1: Right. Any suggestions how we can, , help you have a better experience with using eye care? Speaker 2: Not really. Speaker 1: , do you have someone to help you with your daily diabetes care? Speaker 2: No, I do it myself. Speaker 1: , have you ever participated in a diabetes education class? Speaker 2: Yes. Speaker 1: What did they tell you and when was that? Speaker 2: That was when I first got diagnosed. Speaker 1: So 25 years ago? 110103_004 (Completed 06/14/25) Page 35 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: That was 25 years ago. And, , they just basically tell you, \"Read labels and watch what you eat.\" Speaker 1: (laughs) Speaker 2: And it's basically all common sense. I mean, nobody picks up a can and looks at the label. They (mumbles) , ? Speaker 1: , how long was the class? Was it, , multiple days? Was it one-day thing? Speaker 2: Two days. Speaker 1: It was two. , and was it a few hours, two days? Speaker 2: -huh. Speaker 1: - Speaker 2: About four hours a day. Speaker 1: Did you find it helpful, beneficial? Speaker 2: Back then? Speaker 1: Mm-hmm. Speaker 2: I thought it was a joke. Speaker 1: Okay. Speaker 2: 110103_004 (Completed 06/14/25) Page 36 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. To be honest with... I thought it was a freaking joke. Speaker 1: Mm-hmm. Speaker 2: But after you go through this and you have complications and you have a problem, then you say, \"Hey, these people know what you're talking about.\" Speaker 1: The stuff they were telling you that was helpful. (trails off) . Speaker 2: No, oh, it's- Speaker 1: And it was implementable (trails off) ? Speaker 2: Oh, yeah. Speaker 1: Okay. Speaker 2: (laughs) Yeah. I mean, you are what you eat. Speaker 1: Mm-hmm. Speaker 2: And if you're diabetic, it shows worse. Speaker 1: Mm-hmm. Is there someone you can call or ask for advice about handling health or eye problems? Speaker 2: -huh. Speaker 1: Who would that be? Speaker 2: My PCP. 110103_004 (Completed 06/14/25) Page 37 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Okay. That's, , your main person that go? Speaker 2: Mm-hmm. That's your main contact. Speaker 1: , any friends and family you ever reach out to about- Speaker 2: No. Speaker 1: , how much does your eyesight currently limit you in the ability of things you wanna do? Speaker 2: What's that? Speaker 1: How much does your eyesight limit your ability in the things you wanna do? Speaker 2: No. Speaker 1: Any issues at all? Speaker 2: No. Speaker 1: , and what were your expectations for your eye care visit today? What did you want from your visit? Speaker 2: Well, I wanted to see how my eyes were doing. Speaker 1: Mm-hmm. Speaker 2: , I knew they would dilate it, take pictures, do an eye exam. Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 38 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: Did well on the eye exam. Speaker 1: Mm-hmm. Speaker 2: Did well on the pictures. They said everything was looking good, but there's a couple areas needed to be touched up. And, and the one guy was shocked . Speaker 1: Yeah. Speaker 2: He was shocked ? Yes. Okay, we'll do it. He said, \"You wanna do both sides today?\" I said, \"Why should I come back?\" Speaker 1: Mm-hmm. Speaker 2: And he goes, \"Right.\" And he goes, \"I appreciate it.\" He goes, \"Most people try to talk me outta this.\" Speaker 1: Right. Yeah. Speaker 2: I'm ... And he's done. Speaker 1: -huh. Speaker 2: He goes, \"Yeah.\" I said, \"Let's do it.\" Speaker 1: So you felt that all your expectations were met today? Speaker 2: Oh, exceeded. Speaker 1: Fantastic. 110103_004 (Completed 06/14/25) Page 39 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: Exceeded. Speaker 1: - Speaker 2: Exceeded. Speaker 1: Anything else that you wanna share about diabetes or eye problems, vision loss, anything we might have missed? Speaker 2: No, I don't think we missed anything really. I think, I think the biggest thing that, I think the biggest thing that people gotta realize is, is when you get diabetes, you're in denial. \"Oh, it's not gonna happen to me. It's gonna happen to the other guy and I'll be fine.\" And then when you have your first complication and you land in the hospital and it knocks you on your ass, excuse the term. Speaker 1: Mm-hmm. Speaker 2: But they knocks you on your ass real good and you sit there and you think, \"Hm, maybe I didn't think this out,\" what I mean? Speaker 1: Mm-hmm. Speaker 2: And, , nobody really wants to watch your blood sugar. You're ready to say- Speaker 1: It’s tough. . Speaker 2: 300, 300 all day. Speaker 1: Mm-hmm. Speaker 2: You're doing damage, you don't realize. You go, \"I feel fine. There's nothing wrong with me. Hell, I can do this, I can manage this,\" blah, blah, blah. 110103_004 (Completed 06/14/25) Page 40 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: And then you start having trouble get an abscess on your hip. Speaker 1: Mm-hmm. Speaker 2: Or you get cellulitis or you get something that and you land in the hospital for four or five days. Or you get a cut on your foot. I was at a wedding one time and there was this one guy, he was in flip-flops. Speaker 1: Mm-hmm. Speaker 2: He had red streaks going up his leg. And I walked over to him, I said, \"Are you diabetic?\" Speaker 1: Mm-hmm. Yeah. Speaker 2: He said, \"Yeah.\" I said- Speaker 1: (laughs) Speaker 2: ... , I said, \"Why are you in flip-flops?\" \"Well, I wear 'em all the time.\" Speaker 1: Ooh. Speaker 2: I said... He said, \"Are you diabetic?\" I said, \"Yeah.\" He goes, \"So you're gonna tell me that what I'm doing is wrong?\" I said, \"I'm telling you, you better get your ass to the ER.\" Speaker 1: (laughs) Speaker 2: He said, \"Why? Why?\" I said, \"Look at your legs.\" 110103_004 (Completed 06/14/25) Page 41 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Yeah. Speaker 2: I mean, he goes, \"Oh, that? That? .\" I said, \"Dude, you have an infection.\" Speaker 1: Yeah. Speaker 2: \"You got red streaks going up your legs.\" Speaker 1: You're about to lose leg. Speaker 2: \"And you don't know that?\" And his toe was taped up. Speaker 1: Mm-hmm. Speaker 2: He said, \"Oh, I stepped on something.\" And I, I said, \"Oh, and you didn't go get a check...\" \"I just thought I'd put stuff on it.\" And I said, \"Dude, you don't understand.\" Speaker 1: (laughs) Yeah. Speaker 2: I said, \"How long you been a diabetic?\" He said, \"Couple years.\" I said, I said, \"How old are you?\" Speaker 3: . (background noise) Speaker 2: He s- I think he was 55. I said, \"Do you wanna see 56?\" Speaker 1: (laughs) Speaker 2: He goes, \"Yeah.\" I said, \"Then you better eat food and get your ass in the car and go to the hospital.\" Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 42 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: His wife comes up and she goes, \"What's wrong?\" I said, \"He's got an infection. Look at his legs.\" She goes, \"Yeah. I was wondering about that.\" Speaker 1: (laughs) Speaker 2: And I said, \"You don't know what an infection is?\" I said, \"You've been a diabetic for a couple years-\" Speaker 1: Yeah. Speaker 2: ... \"and you don't know? You have no idea what, what's, what you got.\" Speaker 1: Yeah. Speaker 2: \"No, it was fine.\" I said, \"Oh, you ain't f- you're far from fine, brother.\" Speaker 1: Yeah. Speaker 2: I said, \"You're gonna be in the hospital three or four days.\" Speaker 1: Mm-hmm. Speaker 2: \"For what?\" I said, \"IV antibiotics until they knock that out.\" Speaker 1: Yeah. Speaker 2: \"You gotta be kidding me.\" And I said, \"...\" (laughs) Speaker 1: (laughs) Speaker 2: 110103_004 (Completed 06/14/25) Page 43 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. I said, \"You're gonna, you're gonna, you're gonna... Is this the first time?\" He said, \"Yeah.\" I said, \"Oh, you're gonna have fun.\" Speaker 1: Yeah. Yeah. Speaker 2: And he just looked at me. He lost his big toe. Speaker 1: I fi- yeah. (mumbles) . Speaker 2: He lost his big- Speaker 1: At least it was only the toe and not the whole leg. Speaker 2: Yeah. But that's the wrong one to lose. The pinky one's the one to lose. Speaker 1: Yeah. (laughs) Speaker 2: Not the big one 'cause that's where your balance is. Speaker 1: True. True. Speaker 2: (mumble) . Speaker 1: But I've seen people lose a whole leg. Speaker 2: And dumb, dumb fuck didn't... , he's got red streaks all up his leg and he (trails off) [inaudible 00:25:36]- Speaker 1: -huh. Speaker 2: \"Oh, I'm fine.\" I said, \"No.\" (laughs) 110103_004 (Completed 06/14/25) Page 44 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Yeah. Speaker 2: I said, \"You need to, you really need to get...\" So, , , the... We were at a wedding. Speaker 1: Mm-hmm. Speaker 2: Deb's nephew got married and her brother called me, , on Tuesday. And he said, \"I'm glad you seen that guy.\" And I said, \"Why?\" And he said, \"He's in the hospital.\" Speaker 1: Yeah. Speaker 2: \"He lost his toe.\" I said, \"Really?\" And he said, \"Yeah.\" He goes, \"He couldn't believe it.\" He said he... They took one look at him and they admitted him, they didn't even go through the ER. Speaker 1: Yeah. Speaker 2: They, they admitted his ass. I'm ... Said, \"I'm glad you told him.\" Speaker 1: Yeah. Speaker 2: I said, \"Well, it is what it is.\" Speaker 1: No, that was good. Thank you so- 110103_004 (Completed 06/14/25) Page 45 of 45 Transcript by Rev.com",
  "chunks": [
    "This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Patient ID, CJ-0406. Okay. , what are things that you do every day related to your diabetes, for your management? Speaker 2: Monitor my, , glucose with the, , Dexcom G7 sensor. Speaker 1: Mm-hmm. Speaker 2: Pretty much. Speaker 1: , what about meds and things that? You take them every day? Speaker 2: Novolog, Tresiba, and Ozempic. Speaker 1: Okay. And what's your biggest priority for you with your diabetes care? Speaker 2: Biggest priority is just making sure... , follow with my PCP regularly and, , making sure that everything is- Speaker 1: Mm-hmm. Speaker 2: , I get my blood work done regularly. Speaker 1: Mm-hmm. Speaker 2: If I have a problem, I get ahold of it. Speaker 1: Do you have to take that? Speaker 2: I don't think it's... Oh, - Got it. 110103_004 (Completed 06/14/25) Page 1 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Speaker 2: I usually tell people I call myself when I'm lonely at home. Speaker 1: (laughs) Speaker 2: - Speaker 1: (laughs) Speaker 2: (laughs) Speaker 1: A good one. Speaker 2: You wanna talk about the what? (laughs) Speaker 1: (laughs) Speaker 2: They look at the... Excuse me for one second",
    "110103_004 (Completed 06/14/25) Page 1 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Speaker 2: I usually tell people I call myself when I'm lonely at home. Speaker 1: (laughs) Speaker 2: - Speaker 1: (laughs) Speaker 2: (laughs) Speaker 1: A good one. Speaker 2: You wanna talk about the what? (laughs) Speaker 1: (laughs) Speaker 2: They look at the... Excuse me for one second. Speaker 1: Yeah. Speaker 2: Hello. But anyways, - Speaker 1: , yeah. You mentioned your biggest priority, , what are some things that your doctor has discussed with you that's important for you to do? Speaker 2: This guy won't leave me alone. I'm gonna block him in minute. (laughs) Speaker 2: 110103_004 (Completed 06/14/25) Page 2 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: What's that? Speaker 1: , what are some things your doctor has discussed with you that's important for you, you to do regarding your diabetes? Speaker 2: , just, , I've lost weight. , had to do stuff and, , I mean, as far as just maintaining... , using the sensors and make sure that, , we made sure we were on a good insulin regimen and he put me on Ozempic, , to keep it lower and slower instead of spiking 'cause it would spike, stuff that. Speaker 1: Mm-hmm. Speaker 2: So... Speaker 1: And what are some things that you watch out for that tell you that your diabetes might be getting worse? Speaker 2: Well, if I have problems with my feet. Speaker 1: Mm-hmm. Speaker 2: If I have, , problems with feet or... , let's see, what else? If I have anything..",
    "Speaker 2: So... Speaker 1: And what are some things that you watch out for that tell you that your diabetes might be getting worse? Speaker 2: Well, if I have problems with my feet. Speaker 1: Mm-hmm. Speaker 2: If I have, , problems with feet or... , let's see, what else? If I have anything... when my blood work... I usually do blood work every three months. Speaker 1: Mm-hmm. Speaker 2: Or something that. Something... If I start noticing a problem- Speaker 1: Mm-hmm. Speaker 2: 110103_004 (Completed 06/14/25) Page 3 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. ... then I need to get a hold of him or somebody right away. Speaker 1: , how has diabetes affected your eyes or if they have at all? Speaker 2: Well, what it's done is, is it is caused a, , it's caused a, , , , caused cataracts and they were bleeding in the back and they were swelling. Speaker 1: Mm-hmm. Speaker 2: So I had to have laser, which is what I just had done again today. Speaker 1: Mm-hmm. Speaker 3: (background noise) Speaker 2: Laser, , , , the laser procedures and everything. And I had cataract surgery and all that stuff",
    "Speaker 1: Mm-hmm. Speaker 2: So I had to have laser, which is what I just had done again today. Speaker 1: Mm-hmm. Speaker 3: (background noise) Speaker 2: Laser, , , , the laser procedures and everything. And I had cataract surgery and all that stuff. And it's just been kinda crazy, , with, , , , I mean, I've had issues... Now I've gotta get see a guy to do something about my ducts because- Speaker 1: Yes. Speaker 2: ... they're- Speaker 1: Mhmm (mistranscribe ) Speaker 2: Wa- eye wa- My eyes was watering and stuff that. But, , it's, it's caused a lotta, it's... It, it could have been a lot worse. Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 4 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: , , because I could have... it could've just bleeding really bad and- Speaker 1: Mm-hmm. Speaker 2: So... Speaker 1: And when did you first start to notice these changes in your eyes? Speaker 3: You're the one that I'm having trouble with . (this line is background) Speaker 2: I really didn't really notice a problem in my eyes. I lived in Pennsylvania most of my life. Okay? Speaker 1: Mm-hmm",
    "Speaker 2: So... Speaker 1: And when did you first start to notice these changes in your eyes? Speaker 3: You're the one that I'm having trouble with . (this line is background) Speaker 2: I really didn't really notice a problem in my eyes. I lived in Pennsylvania most of my life. Okay? Speaker 1: Mm-hmm. Speaker 2: And I moved down here in 2016 and I had... My car was still tied... I had a house in Pennsylvania- Speaker 1: Mm-hmm. Speaker 2: ... that I owned. So the car was titled to the house in Pennsylvania and the DMV said, \"You don't have to change anything until you sell your house.\" Speaker 1: Mm-hmm. Speaker 2: I sold the house last October. Speaker 1: Oh, cool. Speaker 2: And, , I went, went down to DMV in Elkins and I swapped over the car to West Virginia, title in West Virginia. And I went t- to ha- swap my license over and I couldn't read the damn screen. I couldn't see f- Speaker 1: 110103_004 (Completed 06/14/25) Page 5 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Speaker 2: I mean, I could not read it. Speaker 1: Mm-hmm. Speaker 2: I couldn't see it",
    "I couldn't see f- Speaker 1: 110103_004 (Completed 06/14/25) Page 5 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Speaker 2: I mean, I could not read it. Speaker 1: Mm-hmm. Speaker 2: I couldn't see it. Speaker 1: Mm-hmm. Speaker 2: And they said, \"You need to go get your eye exam.\" So I went to the, went to an eye doctor and he gave me a examination and he told me, he said, \"You got some issues, you got bleeding in the back of your eyes, your eyes in the back are swelled.\" Set me up for an appointment down here. I saw Dr. Goria. Speaker 1: Mm-hmm. Speaker 2: And, , the one guy that was standing at the counter- Speaker 1: Mm-hmm. Speaker 2: ... he lasered my eyes back in... I don't know if it was beginning of the year or, or whatever. Wa- No, it had to been in ... It was at the end of the year. Speaker 1: Mm-hmm. Speaker 2: And, , they told me to come back in April. Speaker 1: Mm-hmm. Speaker 2: May, somewhere around there",
    "It was at the end of the year. Speaker 1: Mm-hmm. Speaker 2: And, , they told me to come back in April. Speaker 1: Mm-hmm. Speaker 2: May, somewhere around there. Speaker 1: 110103_004 (Completed 06/14/25) Page 6 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Speaker 3: . (background) Speaker 2: And, , we set up the appointment... Actually, , we set up... Well with my cataracts he wanted him to heal- Speaker 1: Mm-hmm. Speaker 2: ... and everything. So we set up appointment and I went... Actually, I went to see him in April, I think it was in April too. Speaker 3: . (background noise) Speaker 2: And he said, \"Everything looks good. We'll see you in June.\" He goes, \"We might have to touch up a little with the lasers.\" That's what we did today. And they're good. Speaker 3: ",
    "Speaker 3: . (background noise) Speaker 2: And he said, \"Everything looks good. We'll see you in June.\" He goes, \"We might have to touch up a little with the lasers.\" That's what we did today. And they're good. Speaker 3: . (background noise) Speaker 1: Got it. And so, anything else your doctor said today about these changes you've been noticing? Speaker 2: Said I'm fine. Speaker 3: . (background noise) Speaker 1: , what has your doctor told you about how diabetes can affect your eyes? Just in general? What if they had told you? Speaker 2: Oh, the blood vessels start blowing out your eyes- Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 7 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: ... because the sugar get... , everything's too thick and it blows out the capillaries in your eyes and in your feet- Speaker 1: Mm-hmm. Speaker 2: ... and in your hands and stuff that. And, , eventually you, you could go blind from it if you don't maintain it. Speaker 1: Mm-hmm. , where do you typically get your eye exams? Is it here or is it somewhere else? Speaker 2: Well, I usually go to, , places LensCrafters or someplace that. Speaker 1: Oh, LensCrafters? Speaker 2: Well, , whenever I found out I couldn't pass the thing, , the, the vision test at the DMV I went to, I, I... It was tough getting an eye exam quickly",
    "And, , eventually you, you could go blind from it if you don't maintain it. Speaker 1: Mm-hmm. , where do you typically get your eye exams? Is it here or is it somewhere else? Speaker 2: Well, I usually go to, , places LensCrafters or someplace that. Speaker 1: Oh, LensCrafters? Speaker 2: Well, , whenever I found out I couldn't pass the thing, , the, the vision test at the DMV I went to, I, I... It was tough getting an eye exam quickly. And I was able to get into Spectrum Eye in Bridgeport. Speaker 1: Mm-hmm. Yeah. Yeah. Speaker 2: And he's the one that told me, \"You got bleeding in the back of your eyes.\" Speaker 1: Okay. Speaker 2: \"And you got this and that. And, and they're swelling.\" And he said, \"You need to go down the Eye Center, Eye Institute down in Morgantown.\" Speaker 1: Mm-hmm. Speaker 3: . (background noise) Speaker 2: 110103_004 (Completed 06/14/25) Page 8 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. He's , they're gonna, they're gonna have to, , figure it out. And, , he told me I needed to... My sugar was good, my A1C was good, but it is spiking too much. 110103_004 (Completed 06/14/25) Page 9 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Sure. Speaker 2: So I was on Ozempic anyway and they doubled the dose up to 1.0 instead of 0.5",
    "And, , he told me I needed to... My sugar was good, my A1C was good, but it is spiking too much. 110103_004 (Completed 06/14/25) Page 9 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Sure. Speaker 2: So I was on Ozempic anyway and they doubled the dose up to 1.0 instead of 0.5. Speaker 1: Mm-hmm. Speaker 2: To keep everything lower and it's working a lot better. Speaker 1: , when you go... do you go for an eye exam, , could you tell us what the steps they take? Speaker 3: . (background noise) Speaker 1: what do they do first? What's a typical eye exam look for you? Speaker 2: They give the routine eye exam. You try to read the charts. Speaker 1: Mm-hmm. Speaker 3: . (background noise) Speaker 2: And then they dilate your eyes. And then, - Speaker 3: You your wife there. (background noise) Speaker 2: ... there's two different machines- Speaker 3: Yeah. Speaker 2: ... that they look in your eyes with and they take pictures of 'em. Scan",
    "(background noise) Speaker 2: ... there's two different machines- Speaker 3: Yeah. Speaker 2: ... that they look in your eyes with and they take pictures of 'em. Scan. 110103_004 (Completed 06/14/25) Page 10 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: The one's a scan, the other one takes... , it just- Speaker 1: Mm-hmm. Speaker 2: this big green block, , they take pictures. Speaker 1: Yeah. Speaker 2: And then they, , they look at 'em and then they tell you what they see. Speaker 1: When was the last time you had a dilated eye exam? Speaker 2: Today. Speaker 1: And, , how often do you think your eyes should be checked in your opinion? Speaker 2: Well, with what I have now, which is pretty much under control, they wanna see me, , every six months. Speaker 1: Okay. Speaker 2: So... Speaker 1: , and when you did get your eyes dilated today, what was your experience with that ? Any issues at all? Speaker 2: No. Anything? 110103_004 (Completed 06/14/25) Page 11 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Speaker 2: Just you can't see for shit. Speaker 1: (laughs) No",
    "Speaker 2: So... Speaker 1: , and when you did get your eyes dilated today, what was your experience with that ? Any issues at all? Speaker 2: No. Anything? 110103_004 (Completed 06/14/25) Page 11 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Speaker 2: Just you can't see for shit. Speaker 1: (laughs) No. Speaker 2: But other than that- Speaker 1: Any other discomfort or- Speaker 2: No. Speaker 1: ... anything that? Speaker 2: The laser is discomfort. It's pressure. Speaker 1: Mm-hmm. Speaker 2: And it's a bright light. Speaker 1: Mm-hmm. Speaker 2: And it, it's very... It bothers your eyes for a while. The first time, whenever they did the right eye, and he had to do an extensive la- The first time, it's really a long time, , under the... with the laser and you can't see anything for an hour. Speaker 1: Mm-hmm. Speaker 2: So then you do one at a time. And then I come back, , two or three weeks later, have the other eye done, which was the same thing. And then whenever I got checked back in, I think it was April, they said, 110103_004 (Completed 06/14/25) Page 12 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here",
    "with the laser and you can't see anything for an hour. Speaker 1: Mm-hmm. Speaker 2: So then you do one at a time. And then I come back, , two or three weeks later, have the other eye done, which was the same thing. And then whenever I got checked back in, I think it was April, they said, 110103_004 (Completed 06/14/25) Page 12 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. \"It looks good. We're gonna see you in June. And, , we may touch up.\" And the doctor said, \"You're looking good.\" He said, \"But I would recommend touching it up.\" And I said, \"Okay.\" He said, \"If you've got time, we can do it today.\" I said, \"Yeah. Let's just get it done.\" Speaker 1: . okay Speaker 2: And they said, \"We're gonna do both eyes today 'cause it's not gonna be the first time you had it.\" Speaker 1: Mm-hmm. Speaker 2: And the doctor that was there at the thing, he... him and I were talking, he said, \"Most patients try to talk me out doing this.\" He's , \"They all, 'Will get it next time. Will get it next time.\" Speaker 1: . Right Speaker 2: I said, \"Nah, I don't want it getting worse.\" Speaker 1: Yeah. Speaker 2: And he's , \"You're right.\" And he goes, \"And you'll be a lot better off if you do it today.\" Which- Speaker 1: Mm-hmm. Speaker 2: ... I, I, I have no doubt. Speaker 1: , w- when you go to for scheduling eye visits, what does the scheduling process look ? Is it difficult? Is there... Speaker 2: Easy. Speaker 1: , is your..",
    "Speaker 2: ... I, I, I have no doubt. Speaker 1: , w- when you go to for scheduling eye visits, what does the scheduling process look ? Is it difficult? Is there... Speaker 2: Easy. Speaker 1: , is your... What does your doctor's availability look ? 110103_004 (Completed 06/14/25) Page 13 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: Well, usually I'm seeing the... Well, when I was seeing... When I had my c- When I saw Dr. G the first time it took, I don't know, about 10 days for me to get in. Speaker 1: Mm-hmm. Speaker 2: When, when the eye doctor from Bridgeport called, it took- Speaker 1: Mm-hmm. Speaker 2: ... about 10 days for me to get in. They got me in pretty quickly. Speaker 1: Mm-hmm. Speaker 2: Because when I called down here to try to get an eye exam on my own- Speaker 1: Mm-hmm. Speaker 2: ... before I knew I had serious problems, they said, \"We're taking 'em for after January, we're booked up.\" Speaker 1: Mm-hmm. Speaker 2: Well, when a doctor calls, they got you, they get you in pretty quick",
    "Speaker 1: Mm-hmm. Speaker 2: Because when I called down here to try to get an eye exam on my own- Speaker 1: Mm-hmm. Speaker 2: ... before I knew I had serious problems, they said, \"We're taking 'em for after January, we're booked up.\" Speaker 1: Mm-hmm. Speaker 2: Well, when a doctor calls, they got you, they get you in pretty quick. And then after that- Speaker 3: . (background noise) Speaker 2: ... I had to see the cataract doctor, which is Dr. Jordan. Speaker 1: Mm-hmm. Speaker 2: 110103_004 (Completed 06/14/25) Page 14 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. I went to UHC and had that done. Speaker 3: . (background noise) Speaker 2: And, , the way cataract surgery works, you do it, then they wanna see you the next day. Speaker 3: . (background noise) Speaker 1: Mm-hmm. Yeah. Speaker 2: And they check your eye. Speaker 3: . (background noise) Speaker 2: And you got eye drops",
    "(background noise) Speaker 1: Mm-hmm. Yeah. Speaker 2: And they check your eye. Speaker 3: . (background noise) Speaker 2: And you got eye drops. You gotta take three different eye drops that you have to take. Speaker 1: Mm-hmm. Speaker 2: One you take for a week, three times or four times a day for a week. One you take for four weeks, , you take it four times a day. The first week, three times a day, the second week, two times a day, the third week, one time a day, the fourth week, and you're done. And the other one, you take it until the bottle runs out. Speaker 1: Mm-hmm. Speaker 2: And you, you're s- you see the cataract surgeon three times per eye. Speaker 1: Mm-hmm. Speaker 2: They check you and check you and just make sure. And usually they can tell the next day if it looks good. 110103_004 (Completed 06/14/25) Page 15 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: But they, they want to do- they wanna follow up while you... It works, excuse me, it works out, you know? But when I come here for..",
    "And usually they can tell the next day if it looks good. 110103_004 (Completed 06/14/25) Page 15 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: But they, they want to do- they wanna follow up while you... It works, excuse me, it works out, you know? But when I come here for... to see Dr. G. Speaker 1: Mm-hmm. Speaker 2: I come in, they, they gimme... They dilate my eyes. Speaker 1: Mm-hmm. Speaker 2: Check my eyesight, see how I can read. Well, they check first and then they dilate my eyes. And then they take those pictures of the two diff- with the two different machines. And he comes in and he's looking at 'em and he talks to you and he said, \"You're doing really well today.\" Speaker 1: Good. Speaker 2: So, , it's... Speaker 1: That's good. Speaker 2: But I mean, they're, they're, I mean, they're up on it, I'll put it that way. Speaker 1: That's good. Speaker 2: And they're very, very, , helpful and they explain everything and they're..",
    "Speaker 2: So, , it's... Speaker 1: That's good. Speaker 2: But I mean, they're, they're, I mean, they're up on it, I'll put it that way. Speaker 1: That's good. Speaker 2: And they're very, very, , helpful and they explain everything and they're... Down here it's awesome. Speaker 1: That's good. , what kinda recommendations on eye care you're getting from your doctor? What do they tell you you should be doing or you need to be doing? Speaker 2: 110103_004 (Completed 06/14/25) Page 16 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Well, they told me I'm gonna need glasses, which I'm gonna process getting. Speaker 1: Yeah. Speaker 2: , they say that, , , if I notice anything floaters (corrected 10:08) Speaker 1: Mm-hmm. Speaker 2: Double vision, blurred vision, , any discharges from my eye other than tears to get... call and get out here ASAP. Speaker 1: Mm-hmm. Any, any challenges you face in receiving care? Speaker 2: No. Speaker 1: , any suggestions for improving your eye care experience? Anywhere, anywhere down... Anyway. In any step of the process. Speaker 2: Any step of the process is, if you call an independent doctor of optometry and you need an eye exam and you're a diabetic they need to get you an ASAP. They can't put- Speaker 1: Mm-hmm",
    "Speaker 1: , any suggestions for improving your eye care experience? Anywhere, anywhere down... Anyway. In any step of the process. Speaker 2: Any step of the process is, if you call an independent doctor of optometry and you need an eye exam and you're a diabetic they need to get you an ASAP. They can't put- Speaker 1: Mm-hmm. Speaker 2: They shouldn't put you off for a month. These people, once you're a patient down here and they confirm you have an eye problem, they don't put you off. Speaker 1: Right. Speaker 2: They, they make sure that they do whatever they gotta do and they really, really, really do a great job. , the only problem I had was with Dr. Chen, she was gonna do my cataracts. Speaker 3: . (background noise) 110103_004 (Completed 06/14/25) Page 17 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: And that lady is a space cadet and she's just all over the place. Speaker 1: Mm-hmm. Speaker 2: And I had... I got fed up with the way she handled everything, my PCP and my... I had hernia surgery in January. Speaker 1: Mm-hmm. Okay",
    "Speaker 2: And I had... I got fed up with the way she handled everything, my PCP and my... I had hernia surgery in January. Speaker 1: Mm-hmm. Okay. Speaker 2: And they said... And I said, \"I'm gonna have a ca-\" And they said this won't affect it. You can have it done whenever. And she put me off for a month for no reason. Speaker 1: Okay. Speaker 2: And, and then at Ruby when they did the, , we s- They had to schedule me for pre-op. Speaker 1: Mm-hmm. Speaker 2: They gave me a list of things I couldn't do. And one of 'em was, , they wanted me to take the sensor off before I went into OR. Speaker 1: Yeah. Speaker 2: These are $140 a piece and the insurance don't pay for 'em. Speaker 1: Mm-hmm. Speaker 2: They pay for so many. Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 18 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here",
    "Speaker 2: These are $140 a piece and the insurance don't pay for 'em. Speaker 1: Mm-hmm. Speaker 2: They pay for so many. Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 18 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: And I said, \"Well, you guys need to get a script for it or something.\" They wouldn't do it. They gave me a hassle. So I went to UHC and D- Dr. Goria- Speaker 1: Oh. Speaker 2: ... did it. Speaker 1: Okay. Speaker 2: And I had no- none of these issues. The only, , thing that they asked me not to do was take Ozempic a week before the surgery, which I understood why. Speaker 1: Mm-hmm. Speaker 2: Other than that they... I mean, Ruby, they wanted me to not shave for two days. Speaker 1: Yeah. Speaker 2: And not do thi- And take the sensor off. And I drink, , , nutritional stuff Ka'Chava, I don't know if you've ever heard of it",
    "Speaker 2: Other than that they... I mean, Ruby, they wanted me to not shave for two days. Speaker 1: Yeah. Speaker 2: And not do thi- And take the sensor off. And I drink, , , nutritional stuff Ka'Chava, I don't know if you've ever heard of it. Speaker 1: Mm-hmm. No, I personally haven't. Speaker 2: , and, , it's got all your... It's all protein-based or plant-based proteins and they got super foods and everything in it. And I said, \"Well, I'll show you what's-\" \"We don't care. You're not drinking it.\" I said, \"Oh, I beg to differ with ya . I'm d- I'm drinking it.\" Speaker 1: Mm-hmm. Speaker 2: And I said, \"You're not gonna tell me not to drink it.\" Speaker 1: 110103_004 (Completed 06/14/25) Page 19 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. 110103_004 (Completed 06/14/25) Page 20 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: And they told me the day before they wanted me on an all-liquid diet. Speaker 1: Mm-hmm. Speaker 2: Which was stupid. Speaker 1: Yeah. Speaker 2: I mean, just made no sense",
    "Speaker 2: And they told me the day before they wanted me on an all-liquid diet. Speaker 1: Mm-hmm. Speaker 2: Which was stupid. Speaker 1: Yeah. Speaker 2: I mean, just made no sense. Speaker 1: Mm-hmm. Speaker 2: So I, I called over there, they got me in and Jordan saw me. S- Yeah. You need cataracts. She tried to talk me out of it. She said I didn't need 'em. And I said, \"They're bothering me.\" Speaker 1: Mm-hmm. Speaker 2: I was 61 years old. I said, \"What do you want me to do?\" Speaker 1: Mm-hmm. Yeah. Yeah. . Speaker 2: \"Well, I guess we'll do 'em then.\" I'm ... Speaker 1: Got it. I'm sorry you had that experience",
    "Yeah. . Speaker 2: \"Well, I guess we'll do 'em then.\" I'm ... Speaker 1: Got it. I'm sorry you had that experience. Speaker 2: Appreciate it. Speaker 1: But I appreciate you sharing it because- Speaker 2: 110103_004 (Completed 06/14/25) Page 21 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yeah. Speaker 1: ... that's what helps us do better. Speaker 2: Yeah. They need to s- they need to send Dr. Chen down the road. She needs to go to work for somebody else 'cause I'll tell you what, the way she handled everything. Speaker 1: Mm-hmm. Speaker 2: She talks 90 miles a minute and she acts she's doing you a favor and I want nothing to do with that woman. Speaker 1: Mm-hmm. Speaker 2: I'm sorry. I can't stand her. Speaker 1: Mm-hmm",
    "Speaker 2: She talks 90 miles a minute and she acts she's doing you a favor and I want nothing to do with that woman. Speaker 1: Mm-hmm. Speaker 2: I'm sorry. I can't stand her. Speaker 1: Mm-hmm. , what are ways you take care of your eyes? , do you wear sunglasses regularly- Speaker 2: Mm-hmm. Speaker 1: ... to protect your, , - Speaker 2: I do. Speaker 1: , any supplements you take for your eyes specifically? Speaker 2: No. Speaker 1: No vitamins, fish oils, anything? Speaker 2: 110103_004 (Completed 06/14/25) Page 22 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. , I can tell I drink I take every... I drink one a day and, , you mix it up. Powder and everything- Speaker 1: Ah, it's got everything? Speaker 2: ... it seems e- It has everything for your whole, from head to toe. Speaker 1: Got it. , any medications you take specifically for your eyes? Speaker 2: Nope. Speaker 1: , do you give your eyes a rest when working on computers or watching TV- Speaker 2: Yes. Speaker 1: ... for a long time? Speaker 2: You have to. Speaker 1: (laughs) -huh",
    ", any medications you take specifically for your eyes? Speaker 2: Nope. Speaker 1: , do you give your eyes a rest when working on computers or watching TV- Speaker 2: Yes. Speaker 1: ... for a long time? Speaker 2: You have to. Speaker 1: (laughs) -huh. , any other eye drops you take in your eyes? Speaker 2: No, just regular stuff for... , just soothing stuff- Speaker 1: Oh. Speaker 2: ... none the major. Speaker 1: , and what has your diabetes doctor or your eye doctor told you about the risk of vision loss or blindness due to diabetes? Speaker 2: 110103_004 (Completed 06/14/25) Page 23 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Oh, they've covered that quite well. And they said, \"If you don't take care of your eyes, if you get glaucoma or you get, , GA or if you get, , the other stuff,\" I can't think of it, but- Speaker 1: Mm-hmm. Speaker 2: ... , but I have none of that. So... Speaker 1: , can you give me an example of when you were able to express a concern to your eye doctor? what is a question you asked him or concern you've brought up with them? Speaker 2: Well, it was about Dr. Chen and- Speaker 1: Mm-hmm. Speaker 2: ... they just said... Speaker 1: Was that with the doctor or that you brought it up with somebody else and - Speaker 2: I brought it up with the doctor",
    "Speaker 1: , can you give me an example of when you were able to express a concern to your eye doctor? what is a question you asked him or concern you've brought up with them? Speaker 2: Well, it was about Dr. Chen and- Speaker 1: Mm-hmm. Speaker 2: ... they just said... Speaker 1: Was that with the doctor or that you brought it up with somebody else and - Speaker 2: I brought it up with the doctor. Speaker 1: Oh, you did? Okay. Speaker 2: The one other doctor. And, , and I brought it up with Patient Advocacy and then you might as well talk to the wall 'cause they didn't do a thing about it. Speaker 1: Any times you haven't been able to express a concern about your eyes? Speaker 2: No. Speaker 1: - Speaker 3: 110103_004 (Completed 06/14/25) Page 24 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. So, I mean, - (background noise) Speaker 1: What's the typical question you ask your eye doctor? Something that you would answered by them? Speaker 3: . (background noise) Speaker 2: I ask 'em how everything is going. Speaker 1: Mm-hmm. Speaker 2: , do we have any issues? Speaker 1: Mm-hmm. Speaker 2: And they're usually very upfront and very... They explain everything quite well and it's not really an issue, but when I went to see them the first time they said if we, we'd have waited several more months, this could have been a very serious problem. Speaker 1: Sure. Do you ever tell them what's good for you, advocate for yourself? Speaker 2: Oh, yeah. Speaker 1: What kind- Speaker 2: We discuss- Speaker 1: Mm-hmm. What kinds of things have you brought up that, \"This is what I need\"? Speaker 2: Well, , for example, , when I saw Dr",
    "They explain everything quite well and it's not really an issue, but when I went to see them the first time they said if we, we'd have waited several more months, this could have been a very serious problem. Speaker 1: Sure. Do you ever tell them what's good for you, advocate for yourself? Speaker 2: Oh, yeah. Speaker 1: What kind- Speaker 2: We discuss- Speaker 1: Mm-hmm. What kinds of things have you brought up that, \"This is what I need\"? Speaker 2: Well, , for example, , when I saw Dr. Chen for the cataracts. Speaker 1: 110103_004 (Completed 06/14/25) Page 25 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Speaker 2: For example, she looked at me, she said, \"I don't think you need the surgery.\" And I said, \"I'm having trouble with light. I'm having trouble in darkness.\" I said, , \"The vision isn't clear.\" Speaker 1: Mm-hmm. Speaker 2: I said, \"I know I've got other issues, but I was told by two other doctors that I need cataract s- surgery.\" Speaker 1: Mm-hmm. Speaker 2: \"And you're telling me no?\" I said, \"I'm 61 years old, when the hell am I supposed to do it?\" Speaker 1: Got it. Speaker 2: And she goes... Well, then she agreed to do it. Speaker 1: Mm-hmm. Okay. I see. Speaker 3: . (background noise) Speaker 1: And if you have to tell your eye doctor or your diabetes doctor on what to do to provide eye care that's best for you, what would you tell them? Speaker 2: Well, basically I'm getting what I'm supposed to. So there's really not- Speaker 1: There's nothing you- Speaker 2: Yeah",
    "Okay. I see. Speaker 3: . (background noise) Speaker 1: And if you have to tell your eye doctor or your diabetes doctor on what to do to provide eye care that's best for you, what would you tell them? Speaker 2: Well, basically I'm getting what I'm supposed to. So there's really not- Speaker 1: There's nothing you- Speaker 2: Yeah. There's really nothing. I mean, , once you're a patient down here, they, , they keep, they keep up with you and they make sure that everything is handled. And, , there's nothing. If there's a question all I have to do is just call down and- 110103_004 (Completed 06/14/25) Page 26 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: ... they get it. They get me the answer and call me back. Speaker 1: How serious do you think diabetes can cause vision loss for you? Speaker 2: Very. No, , it could cause vision loss for anybody. Speaker 1: Yeah. Speaker 2: Yeah. Speaker 1: - Speaker 2: It's, it's, it's key. Speaker 1: How likely are you to lose your eyesight partially or fully because of diabetes? Speaker 2: I don't think I will. Speaker 1: , how would you describe your current vision right now? What kinds of things are going on with it? Hm? No, vision (trails off) ? Speaker 2: I have good vision",
    "Speaker 1: Yeah. Speaker 2: Yeah. Speaker 1: - Speaker 2: It's, it's, it's key. Speaker 1: How likely are you to lose your eyesight partially or fully because of diabetes? Speaker 2: I don't think I will. Speaker 1: , how would you describe your current vision right now? What kinds of things are going on with it? Hm? No, vision (trails off) ? Speaker 2: I have good vision. , I need glasses to see far. Speaker 1: Mm-hmm. Speaker 2: When I read, I use reading glasses. Speaker 1: 110103_004 (Completed 06/14/25) Page 27 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Speaker 2: So I can see, but that's it. Speaker 1: But not they're blurry and it's difficult and nothing that? Have you noticed... You mentioned earlier you've seen some changes in your eyes recently. What were those? What are the changes? Speaker 2: I couldn't see far very well. Speaker 1: Okay. That was the change. Speaker 2: And, ... Well when I went to take the driving, when I went to get my license- Speaker 1: Mm-hmm. Speaker 2: ... swapped from Pennsylvania to West Virginia",
    "That was the change. Speaker 2: And, ... Well when I went to take the driving, when I went to get my license- Speaker 1: Mm-hmm. Speaker 2: ... swapped from Pennsylvania to West Virginia. Speaker 1: Oh, right. Speaker 2: I couldn't, I couldn't see it. Speaker 1: Got it. Speaker 2: And, , , it's just you really don't notice it a lot of the times because, , it, it is just such a gradual thing, , you never really think about it. But when you go to get your eyes examined and they tell you that you got a serious problem, you need to go see an eye doctor, kinda makes you wonder. Speaker 1: Mm-hmm. Have you ever been diagnosed with any eye conditions? Could you list the ones you've been diagnosed with? Speaker 2: 110103_004 (Completed 06/14/25) Page 28 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. (yawns) excuse me, that I was diagnosed with is what I have now, where I had the swelling in the back of the eye and the bleeding. Speaker 3: . (background noise) Speaker 1: Mm-hmm. Speaker 2: And that's it really. Speaker 1: So- Speaker 2: And I had cataracts. Speaker 1: Cataracts? No glaucoma? Speaker 2: No. Speaker 1: No age-related eyesight decline? Speaker 2: No. Speaker 1: No dry eye? Speaker 2: No",
    "Speaker 2: And that's it really. Speaker 1: So- Speaker 2: And I had cataracts. Speaker 1: Cataracts? No glaucoma? Speaker 2: No. Speaker 1: No age-related eyesight decline? Speaker 2: No. Speaker 1: No dry eye? Speaker 2: No. Speaker 1: Any family history of glaucoma, diabetes- Speaker 2: No. Speaker 1: ... age-related eyesight decline or macular degeneration? 110103_004 (Completed 06/14/25) Page 29 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: No. Speaker 3: . (background noise) Speaker 1: , how would you describe your overall experience with being diagnosed with eye issues? And that includes your experience in scheduling follow-ups, getting the treatment, any of those? Speaker 2: Everything's been very good. , getting in to see the doctor after I went to DMV was the biggest problem. Speaker 1: That was? Okay. Speaker 2: Because everybody was booked up and- Speaker 1: Yes. Speaker 2: ... they didn't want to take your insurance or they were backed up. Speaker 1: Yes. Speaker 2: Or this and that. And I finally called and they said, \"We'll get you in in a week.\" , boom. And I went in and had the eye exam",
    "they didn't want to take your insurance or they were backed up. Speaker 1: Yes. Speaker 2: Or this and that. And I finally called and they said, \"We'll get you in in a week.\" , boom. And I went in and had the eye exam. Speaker 1: Mm-hmm. Speaker 2: And everything from that point went very smooth. Speaker 1: So it's that initial getting... , \"I have a problem, I need to see someone\"? Speaker 2: Right. 110103_004 (Completed 06/14/25) Page 30 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: That's the difficult part. Speaker 2: Yeah. A lot of optometrists do not wanna play, , , they're too busy. Speaker 1: Yeah. , what helps you keep up with using regular healthcare services for your eyes? So getting your eye exams, stuff that. And what motivates you to keep up with them? Speaker 2: (laughs) I don't wanna, I don't wanna (laughs) lose my sight. Speaker 1: Fair enough. Any resources that are helping you keep up with regular healthcare services? Speaker 2: No, it's pretty much, pretty much a done deal. , you... They don't let you get into a problem",
    "And what motivates you to keep up with them? Speaker 2: (laughs) I don't wanna, I don't wanna (laughs) lose my sight. Speaker 1: Fair enough. Any resources that are helping you keep up with regular healthcare services? Speaker 2: No, it's pretty much, pretty much a done deal. , you... They don't let you get into a problem. Once you have a problem- Speaker 1: Mm-hmm. Speaker 2: ... they don't let you... They're always sending you notices or when you come in, \"We wanna see in three months.\" So you're seeing 'em at least twice a year, sometimes four times a year, depending on... Excuse me. Speaker 1: Mm-hmm. Speaker 2: Excuse me. Depending on, , what conditions you have. Speaker 1: Right. Speaker 2: But I mean, they're... If you have a problem what I had or you have GA or you have glaucoma or you have something, there is no... Well, they're always constantly, \"We'll see you in three months. We'll see you in six months.\" Speaker 1: Got it. 110103_004 (Completed 06/14/25) Page 31 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: And they send you reminders",
    "If you have a problem what I had or you have GA or you have glaucoma or you have something, there is no... Well, they're always constantly, \"We'll see you in three months. We'll see you in six months.\" Speaker 1: Got it. 110103_004 (Completed 06/14/25) Page 31 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: And they send you reminders. They put it on MyChart. Speaker 1: Yes. MyChart. Speaker 2: , there's no... , they don't let, they don't let you fall through the cracks, I'll put it that way. Speaker 1: Mm-hmm. Speaker 2: Yeah. Speaker 1: Anything that discourages you from using healthcare services? Speaker 2: No. Speaker 1: , can you share a positive experience you've had with the service that, , helped you form an attitude about being... keep seeking care? Speaker 2: Dr. G, Dr. Goria. Speaker 1: Mm-hmm. Speaker 2: When I met him for the first time. Speaker 1: Mm-hmm",
    "G, Dr. Goria. Speaker 1: Mm-hmm. Speaker 2: When I met him for the first time. Speaker 1: Mm-hmm. Speaker 2: After he examined me, he was very upfront. Speaker 1: Mm-hmm. Speaker 2: 110103_004 (Completed 06/14/25) Page 32 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. And he told me, he's , \"We can take care of this.\" Speaker 1: Mm-hmm. Speaker 2: And everything he's done has worked great. Speaker 1: Mm-hmm. Speaker 2: And he's been... , I'm gla- I'm really appreciative of having him as one of my providers. So... Speaker 1: That's good. Speaker 2: Yeah. Speaker 1: , you mentioned a negative experience earlier. Would you say that has formed your attitude as well about eye care with, , Dr. Chen you had mentioned or any other negative experience? Speaker 2: Not with eye care, with her. Speaker 1: With her speci- Okay",
    "Speaker 2: Yeah. Speaker 1: , you mentioned a negative experience earlier. Would you say that has formed your attitude as well about eye care with, , Dr. Chen you had mentioned or any other negative experience? Speaker 2: Not with eye care, with her. Speaker 1: With her speci- Okay. Speaker 2: With her specifically. Speaker 1: Not- Speaker 2: Yeah. Because I went to see Dr. Jordan at UHC and- Speaker 1: Mm-hmm. Speaker 2: 110103_004 (Completed 06/14/25) Page 33 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. ... the man's amazing. And I mean, he did my surgeries, I had no complications. Everything went well. And the results are... speak for themselves. Speaker 1: So- Speaker 2: Actually... Excuse me. Speaker 1: S- so that one experience didn't deterior- or ha- , form an attitude for, , eye or diabetes? Speaker 2: You really can't when you're a diabetic because- Speaker 1: Got it. Speaker 2: ..",
    "speak for themselves. Speaker 1: So- Speaker 2: Actually... Excuse me. Speaker 1: S- so that one experience didn't deterior- or ha- , form an attitude for, , eye or diabetes? Speaker 2: You really can't when you're a diabetic because- Speaker 1: Got it. Speaker 2: ... you gotta... You have to, you have to stay on top of it. Speaker 1: Mm-hmm. Speaker 2: Or you can lose your sight. If you don't do, if you don't do what you're supposed to do. Speaker 1: Mm-hmm. Speaker 2: And you have problems and you don't go get 'em checked out. Speaker 1: Mm-hmm. Speaker 2: Or there's a problem and you, \"I'll do it later,\" ? Speaker 1: Mm-hmm. Speaker 2: It's not a problem, no. You could literally, I mean, you could literally have damage in your eye- 110103_004 (Completed 06/14/25) Page 34 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: ... and you don't realize it. And it could be maintainable, they can maintain it, if not cure it",
    "You could literally, I mean, you could literally have damage in your eye- 110103_004 (Completed 06/14/25) Page 34 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: ... and you don't realize it. And it could be maintainable, they can maintain it, if not cure it. Speaker 1: Mm-hmm. Speaker 2: But if you don't do nothing. Speaker 1: Right. Speaker 2: You're just asking for it. Speaker 1: Right. Any suggestions how we can, , help you have a better experience with using eye care? Speaker 2: Not really. Speaker 1: , do you have someone to help you with your daily diabetes care? Speaker 2: No, I do it myself. Speaker 1: , have you ever participated in a diabetes education class? Speaker 2: Yes. Speaker 1: What did they tell you and when was that? Speaker 2: That was when I first got diagnosed. Speaker 1: So 25 years ago? 110103_004 (Completed 06/14/25) Page 35 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: That was 25 years ago. And, , they just basically tell you, \"Read labels and watch what you eat.\" Speaker 1: (laughs) Speaker 2: And it's basically all common sense. I mean, nobody picks up a can and looks at the label. They (mumbles) , ? Speaker 1: , how long was the class? Was it, , multiple days? Was it one-day thing? Speaker 2: Two days. Speaker 1: It was two",
    "Speaker 2: That was 25 years ago. And, , they just basically tell you, \"Read labels and watch what you eat.\" Speaker 1: (laughs) Speaker 2: And it's basically all common sense. I mean, nobody picks up a can and looks at the label. They (mumbles) , ? Speaker 1: , how long was the class? Was it, , multiple days? Was it one-day thing? Speaker 2: Two days. Speaker 1: It was two. , and was it a few hours, two days? Speaker 2: -huh. Speaker 1: - Speaker 2: About four hours a day. Speaker 1: Did you find it helpful, beneficial? Speaker 2: Back then? Speaker 1: Mm-hmm. Speaker 2: I thought it was a joke. Speaker 1: Okay. Speaker 2: 110103_004 (Completed 06/14/25) Page 36 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. To be honest with... I thought it was a freaking joke. Speaker 1: Mm-hmm. Speaker 2: But after you go through this and you have complications and you have a problem, then you say, \"Hey, these people know what you're talking about.\" Speaker 1: The stuff they were telling you that was helpful. (trails off) . Speaker 2: No, oh, it's- Speaker 1: And it was implementable (trails off) ? Speaker 2: Oh, yeah. Speaker 1: Okay. Speaker 2: (laughs) Yeah. I mean, you are what you eat",
    "(trails off) . Speaker 2: No, oh, it's- Speaker 1: And it was implementable (trails off) ? Speaker 2: Oh, yeah. Speaker 1: Okay. Speaker 2: (laughs) Yeah. I mean, you are what you eat. Speaker 1: Mm-hmm. Speaker 2: And if you're diabetic, it shows worse. Speaker 1: Mm-hmm. Is there someone you can call or ask for advice about handling health or eye problems? Speaker 2: -huh. Speaker 1: Who would that be? Speaker 2: My PCP. 110103_004 (Completed 06/14/25) Page 37 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Okay. That's, , your main person that go? Speaker 2: Mm-hmm. That's your main contact. Speaker 1: , any friends and family you ever reach out to about- Speaker 2: No. Speaker 1: , how much does your eyesight currently limit you in the ability of things you wanna do? Speaker 2: What's that? Speaker 1: How much does your eyesight limit your ability in the things you wanna do? Speaker 2: No. Speaker 1: Any issues at all? Speaker 2: No. Speaker 1: , and what were your expectations for your eye care visit today? What did you want from your visit? Speaker 2: Well, I wanted to see how my eyes were doing. Speaker 1: Mm-hmm. Speaker 2: , I knew they would dilate it, take pictures, do an eye exam",
    "Speaker 1: , how much does your eyesight currently limit you in the ability of things you wanna do? Speaker 2: What's that? Speaker 1: How much does your eyesight limit your ability in the things you wanna do? Speaker 2: No. Speaker 1: Any issues at all? Speaker 2: No. Speaker 1: , and what were your expectations for your eye care visit today? What did you want from your visit? Speaker 2: Well, I wanted to see how my eyes were doing. Speaker 1: Mm-hmm. Speaker 2: , I knew they would dilate it, take pictures, do an eye exam. Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 38 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: Did well on the eye exam. Speaker 1: Mm-hmm. Speaker 2: Did well on the pictures. They said everything was looking good, but there's a couple areas needed to be touched up. And, and the one guy was shocked . Speaker 1: Yeah. Speaker 2: He was shocked ? Yes. Okay, we'll do it. He said, \"You wanna do both sides today?\" I said, \"Why should I come back?\" Speaker 1: Mm-hmm. Speaker 2: And he goes, \"Right.\" And he goes, \"I appreciate it.\" He goes, \"Most people try to talk me outta this.\" Speaker 1: Right. Yeah. Speaker 2: I'm ... And he's done",
    "He said, \"You wanna do both sides today?\" I said, \"Why should I come back?\" Speaker 1: Mm-hmm. Speaker 2: And he goes, \"Right.\" And he goes, \"I appreciate it.\" He goes, \"Most people try to talk me outta this.\" Speaker 1: Right. Yeah. Speaker 2: I'm ... And he's done. Speaker 1: -huh. Speaker 2: He goes, \"Yeah.\" I said, \"Let's do it.\" Speaker 1: So you felt that all your expectations were met today? Speaker 2: Oh, exceeded. Speaker 1: Fantastic. 110103_004 (Completed 06/14/25) Page 39 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: Exceeded. Speaker 1: - Speaker 2: Exceeded. Speaker 1: Anything else that you wanna share about diabetes or eye problems, vision loss, anything we might have missed? Speaker 2: No, I don't think we missed anything really. I think, I think the biggest thing that, I think the biggest thing that people gotta realize is, is when you get diabetes, you're in denial. \"Oh, it's not gonna happen to me. It's gonna happen to the other guy and I'll be fine.\" And then when you have your first complication and you land in the hospital and it knocks you on your ass, excuse the term. Speaker 1: Mm-hmm. Speaker 2: But they knocks you on your ass real good and you sit there and you think, \"Hm, maybe I didn't think this out,\" what I mean? Speaker 1: Mm-hmm. Speaker 2: And, , nobody really wants to watch your blood sugar. You're ready to say- Speaker 1: It’s tough. ",
    "Speaker 1: Mm-hmm. Speaker 2: But they knocks you on your ass real good and you sit there and you think, \"Hm, maybe I didn't think this out,\" what I mean? Speaker 1: Mm-hmm. Speaker 2: And, , nobody really wants to watch your blood sugar. You're ready to say- Speaker 1: It’s tough. . Speaker 2: 300, 300 all day. Speaker 1: Mm-hmm. Speaker 2: You're doing damage, you don't realize. You go, \"I feel fine. There's nothing wrong with me. Hell, I can do this, I can manage this,\" blah, blah, blah. 110103_004 (Completed 06/14/25) Page 40 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Mm-hmm. Speaker 2: And then you start having trouble get an abscess on your hip. Speaker 1: Mm-hmm. Speaker 2: Or you get cellulitis or you get something that and you land in the hospital for four or five days. Or you get a cut on your foot. I was at a wedding one time and there was this one guy, he was in flip-flops. Speaker 1: Mm-hmm. Speaker 2: He had red streaks going up his leg",
    "Speaker 2: Or you get cellulitis or you get something that and you land in the hospital for four or five days. Or you get a cut on your foot. I was at a wedding one time and there was this one guy, he was in flip-flops. Speaker 1: Mm-hmm. Speaker 2: He had red streaks going up his leg. And I walked over to him, I said, \"Are you diabetic?\" Speaker 1: Mm-hmm. Yeah. Speaker 2: He said, \"Yeah.\" I said- Speaker 1: (laughs) Speaker 2: ... , I said, \"Why are you in flip-flops?\" \"Well, I wear 'em all the time.\" Speaker 1: Ooh. Speaker 2: I said... He said, \"Are you diabetic?\" I said, \"Yeah.\" He goes, \"So you're gonna tell me that what I'm doing is wrong?\" I said, \"I'm telling you, you better get your ass to the ER.\" Speaker 1: (laughs) Speaker 2: He said, \"Why? Why?\" I said, \"Look at your legs.\" 110103_004 (Completed 06/14/25) Page 41 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Yeah. Speaker 2: I mean, he goes, \"Oh, that? That? .\" I said, \"Dude, you have an infection.\" Speaker 1: Yeah. Speaker 2: \"You got red streaks going up your legs.\" Speaker 1: You're about to lose leg. Speaker 2: \"And you don't know that?\" And his toe was taped up. Speaker 1: Mm-hmm. Speaker 2: He said, \"Oh, I stepped on something.\" And I, I said, \"Oh, and you didn't go get a check...\" \"I just thought I'd put stuff on it.\" And I said, \"Dude, you don't understand.\" Speaker 1: (laughs) Yeah. Speaker 2: I said, \"How long you been a diabetic?\" He said, \"Couple years.\" I said, I said, \"How old are you?\" Speaker 3: . (background noise) Speaker 2: He s- I think he was 55. I said, \"Do you wanna see 56?\" Speaker 1: (laughs) Speaker 2: He goes, \"Yeah.\" I said, \"Then you better eat food and get your ass in the car and go to the hospital.\" Speaker 1: Mm-hmm",
    "Speaker 1: Mm-hmm. Speaker 2: He said, \"Oh, I stepped on something.\" And I, I said, \"Oh, and you didn't go get a check...\" \"I just thought I'd put stuff on it.\" And I said, \"Dude, you don't understand.\" Speaker 1: (laughs) Yeah. Speaker 2: I said, \"How long you been a diabetic?\" He said, \"Couple years.\" I said, I said, \"How old are you?\" Speaker 3: . (background noise) Speaker 2: He s- I think he was 55. I said, \"Do you wanna see 56?\" Speaker 1: (laughs) Speaker 2: He goes, \"Yeah.\" I said, \"Then you better eat food and get your ass in the car and go to the hospital.\" Speaker 1: Mm-hmm. 110103_004 (Completed 06/14/25) Page 42 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 2: His wife comes up and she goes, \"What's wrong?\" I said, \"He's got an infection. Look at his legs.\" She goes, \"Yeah. I was wondering about that.\" Speaker 1: (laughs) Speaker 2: And I said, \"You don't know what an infection is?\" I said, \"You've been a diabetic for a couple years-\" Speaker 1: Yeah. Speaker 2: ... \"and you don't know? You have no idea what, what's, what you got.\" Speaker 1: Yeah. Speaker 2: \"No, it was fine.\" I said, \"Oh, you ain't f- you're far from fine, brother.\" Speaker 1: Yeah. Speaker 2: I said, \"You're gonna be in the hospital three or four days.\" Speaker 1: Mm-hmm. Speaker 2: \"For what?\" I said, \"IV antibiotics until they knock that out.\" Speaker 1: Yeah. Speaker 2: \"You gotta be kidding me.\" And I said, \"...\" (laughs) Speaker 1: (laughs) Speaker 2: 110103_004 (Completed 06/14/25) Page 43 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. I said, \"You're gonna, you're gonna, you're gonna... Is this the first time?\" He said, \"Yeah.\" I said, \"Oh, you're gonna have fun.\" Speaker 1: Yeah. Yeah. Speaker 2: And he just looked at me. He lost his big toe",
    "I said, \"You're gonna, you're gonna, you're gonna... Is this the first time?\" He said, \"Yeah.\" I said, \"Oh, you're gonna have fun.\" Speaker 1: Yeah. Yeah. Speaker 2: And he just looked at me. He lost his big toe. Speaker 1: I fi- yeah. (mumbles) . Speaker 2: He lost his big- Speaker 1: At least it was only the toe and not the whole leg. Speaker 2: Yeah. But that's the wrong one to lose. The pinky one's the one to lose. Speaker 1: Yeah. (laughs) Speaker 2: Not the big one 'cause that's where your balance is. Speaker 1: True. True. Speaker 2: (mumble) . Speaker 1: But I've seen people lose a whole leg. Speaker 2: And dumb, dumb fuck didn't... , he's got red streaks all up his leg and he (trails off) [inaudible 00:25:36]- Speaker 1: -huh. Speaker 2: \"Oh, I'm fine.\" I said, \"No.\" (laughs) 110103_004 (Completed 06/14/25) Page 44 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here",
    "Speaker 2: (mumble) . Speaker 1: But I've seen people lose a whole leg. Speaker 2: And dumb, dumb fuck didn't... , he's got red streaks all up his leg and he (trails off) [inaudible 00:25:36]- Speaker 1: -huh. Speaker 2: \"Oh, I'm fine.\" I said, \"No.\" (laughs) 110103_004 (Completed 06/14/25) Page 44 of 45 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Speaker 1: Yeah. Speaker 2: I said, \"You need to, you really need to get...\" So, , , the... We were at a wedding. Speaker 1: Mm-hmm. Speaker 2: Deb's nephew got married and her brother called me, , on Tuesday. And he said, \"I'm glad you seen that guy.\" And I said, \"Why?\" And he said, \"He's in the hospital.\" Speaker 1: Yeah. Speaker 2: \"He lost his toe.\" I said, \"Really?\" And he said, \"Yeah.\" He goes, \"He couldn't believe it.\" He said he... They took one look at him and they admitted him, they didn't even go through the ER. Speaker 1: Yeah. Speaker 2: They, they admitted his ass. I'm ... Said, \"I'm glad you told him.\" Speaker 1: Yeah. Speaker 2: I said, \"Well, it is what it is.\" Speaker 1: No, that was good. Thank you so- 110103_004 (Completed 06/14/25) Page 45 of 45 Transcript by Rev.com",
    "I'm ... Said, \"I'm glad you told him.\" Speaker 1: Yeah. Speaker 2: I said, \"Well, it is what it is.\" Speaker 1: No, that was good. Thank you so- 110103_004 (Completed 06/14/25) Page 45 of 45 Transcript by Rev.com"
  ],
  "num_chunks": 49
}