{
  "file_id": "dr_KD0321",
  "full_text": "This transcript was exported on Jun 17, 2025 - view latest version here. Participant ID, KD0321. Okay. So, , first we're just gonna do , some general questions and you just answer h- e- however you see fit. If you wanna give a lot of information, you can. If... You don't have to. So, what are some things that you do each day related to your diabetes? Participant KD0321: Fingersticks. Fingersticks. Okay. Participant KD0321: Actually. Watching carbs. Mm-hmm. Participant KD0321: , , balance proteins. Mm-hmm. Participant KD0321: And- Sorry. Participant KD0321: ... , that's about it, really. Yeah. Is... What do you see as , your biggest priority in your diabetes care? Participant KD0321: , the goal to get my A1c under 6.0, and goal of 5.7- Mm-hmm. Participant KD0321: ... if possible. KD0321 (Completed 06/11/25) Page 1 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Okay. Participant KD0321: Mm-hmm. , and is there anything specifically that you watch for to realize maybe your diabetes is getting worse or maybe your sugar's messed up a little bit? Anything... Any specific signs? Participant KD0321: , of course the blurry vision. Yeah. Participant KD0321: Any tingling. Mm-hmm. Participant KD0321: Any sensation for- Mm-hmm. Participant KD0321: ... neuropathy. . Yeah. Participant KD0321: And, - Yeah. Participant KD0321: ... legs, feet. KD0321 (Completed 06/11/25) Page 2 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Participant KD0321: Anything that. Mm-hmm. Participant KD0321: I look for those kinds of, , maybe red flags. Okay. Participant KD0321: Mm-hmm. , and so, do you think that diabetes has affected your eyes at all? Participant KD0321: , I don't know if it had anything to do with this retinal tear or not. Mm-hmm. Participant KD0321: I don't know. Okay. Participant KD0321: It hasn't affected my acuity, my visual acuity. Okay. , and has your doctor ever discussed with you , the possibilities of eye- Participant KD0321: Sure. They, they have? What have they told you- Participant KD0321: KD0321 (Completed 06/11/25) Page 3 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. - ... about that? Anything specific? Participant KD0321: , about, , the e- the retinal bleeds that could occur. Mm-hmm. Participant KD0321: The complications. Yeah. Participant KD0321: , with diabetic retinopathy. Mm-hmm. And, , so where do you typically go to get your eye exams? Do you get them here or? Participant KD0321: Ophthalmologist. Local. Bridgeport. Local. Oh, Bridgeport. Participant KD0321: Mm-hmm. Okay. , and so, when you're going in for those exams, can you describe, , the process that, , is usually taken throughout the exam? Participant KD0321: Similar to the process here. They check the pressures- Mm-hmm. Participant KD0321: ... the acuity. KD0321 (Completed 06/11/25) Page 4 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Participant KD0321: , he does... Mm, I don't know what the particular professional- - Participant KD0321: ... name is for- Yeah. Participant KD0321: ... , the vision exam- Yeah. Participant KD0321: ... apparatus. Yeah. (laughs) Participant KD0321: Yeah. Yeah. Participant KD0321: And that. And do you get your eyes dilated? Participant KD0321: , only this last time because I had a very good doctor that saw something, saw a red flag- KD0321 (Completed 06/11/25) Page 5 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Okay. Participant KD0321: ... with... And she dilated... After her usual exam- Yeah. Participant KD0321: ... then she dilated to look further at the, , the retina- Mm. Participant KD0321: ... and discovered there was a tear- Oh. Okay. Participant KD0321: ... and sent me here immediately, the same day. Oh, the same day. That's nice. Participant KD0321: Mm-hmm. , and so what was your experience with that dilation? Participant KD0321: Uneventful. Just- Uneventful? That's fine. Participant KD0321: Yeah. M- , I'm... I ... I knew what to expect. Mm-hmm. KD0321 (Completed 06/11/25) Page 6 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: And I had a driver. Yeah? Did your- Participant KD0321: Be on the safe side. Did your doctor explain the process to you? what, what she... , what the process is once- Participant KD0321: Yeah. Which, , light. , bright light- Mm-hmm. Participant KD0321: ... and, , she provided the, , , darkening, , shield. Yeah. Participant KD0321: (mumbles) really blind- Okay. Yeah. Participant KD0321: ... so this was... They were very good about that. , yeah. Okay. Well, so you said you... your ophthalmologist is in Bridgeport. Participant KD0321: Optometrist. Optometrist. Participant KD0321: I misspoke. KD0321 (Completed 06/11/25) Page 7 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. That's okay. Participant KD0321: I misspoke. That's okay. Participant KD0321: Mm-hmm. , optometrist in Bridgeport. Participant KD0321: Mm-hmm. So, let's talk a little bit about your experience there. What does the scheduling process look ? Participant KD0321: They're very backed up. Very backed up? Participant KD0321: Yeah. They're very- Okay. Participant KD0321: ... backed up. And I took my children there and- Mm-hmm. Participant KD0321: It's just been our place. Our go-to place. Yeah. So- KD0321 (Completed 06/11/25) Page 8 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: But they're very backed up now, even with- Yeah. Participant KD0321: ... three or four doctors. Oh. Is it the doctor's availability that's the issue? Participant KD0321: I think number of patients are- Mm. Participant KD0321: ... increasing, so. Okay. Is the... Are there any other optometrists in the area? Participant KD0321: No, dozens. There aren't? Okay. Participant KD0321: Dozens. And it's just that... how it is- Yeah. Participant KD0321: ... when you've had a family doctor for years and an- Mm-hmm. Participant KD0321: ... optometrist you go to for years. KD0321 (Completed 06/11/25) Page 9 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. I understand that. Participant KD0321: Mm-hmm. Do you have any recommendations about, , regarding your eye care? , any suggestions to improve the experience? Participant KD0321: About my eye care, on the part of the provider here? Or- Yeah. Just- Participant KD0321: ... elsewhere? ... any suggestions to make the visits or the care in general, , a better experience. Participant KD0321: It's always been a good experience. Okay. Participant KD0321: I can't think of any suggestions to make to make it easier or better. Mm-hmm. Participant KD0321: , access to the facility is fine. - Okay. Participant KD0321: , helpful people. , , the exams- KD0321 (Completed 06/11/25) Page 10 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yeah. Participant KD0321: ... themselves are, yeah- So, do you face- Participant KD0321: ... time. ... any , challenges with receiving the- Participant KD0321: No. ... care? No? Participant KD0321: None. That's good to hear. Participant KD0321: Mm-hmm. I'm glad. , so what are some ways that you specifically take care of your eyes? So for example, do you wear sunglasses to r- Participant KD0321: Mm-hmm. ... in the s- bright sun? Do you use eyedrops? Participant KD0321: Eyedrops only, , when... A- allergy season. KD0321 (Completed 06/11/25) Page 11 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Ah, okay. Participant KD0321: If they're feeling scratchy- Yeah. Participant KD0321: ... or itchy. Mm-hmm. Mm-hmm. Do you take any supplements for your eyes? So a multivitamin? Participant KD0321: Multivitamin, , vitamin D. Vitamin D? Participant KD0321: Mm-hmm. Okay. Participant KD0321: Yeah. , what about medications? Any medications for your eyes? Participant KD0321: No. Okay. , do you work on the computer or , watch TV often? Participant KD0321: , maybe two hours a day. Do you ever feel the need to , rest your eyes when you're doing- Participant KD0321: KD0321 (Completed 06/11/25) Page 12 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. No. ... that? No? Okay. , and so you understand the risk of vision loss for di- with diabetes. - Participant KD0321: I do. Do you feel comfortable discussing that with your doctor? Participant KD0321: Absolutely. We discuss it every time. Okay. Good. What are some specific questions that you might ask them? Participant KD0321: , my PCP is very good about giving me a global - Yeah. Participant KD0321: ... availability of herself. Mm-hmm. Participant KD0321: , we talk about all complications. Mm-hmm. Participant KD0321: , , and we've discussed, , the fact that, , I watch a family member- Yes. Participant KD0321: ... - KD0321 (Completed 06/11/25) Page 13 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yes. Mm-hmm. Participant KD0321: ... have recurring bleeds. Mm-hmm. Participant KD0321: Taking him... Bringing him- Yeah. Participant KD0321: ... to Morgantown for laser- Mm-hmm. Participant KD0321: ... to stop the bleeds. We've talked about it a lot. Mm-hmm. Participant KD0321: We've covered the bases pretty well. , so... Sorry. Can you give me a specific example of where you weren't able to express anywhere you were concerned? No? You've been able- Participant KD0321: Mm-mm. ... to? Ever- Participant KD0321: Mm. No? That's- KD0321 (Completed 06/11/25) Page 14 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: Mm-hmm. That's good to hear. , and so if you were to tell your doctor, , the best way to provide care for you, how would you explain that to them? Participant KD0321: That's a stumper. (laughs) Mm-hmm. Participant KD0321: How would I be able to tell them to provide the... Oh! To be honest with me. Mm-hmm. Participant KD0321: , and don't sugarcoat anything. Okay. Participant KD0321: , give me the basic, honest truth and- Mm-hmm. Participant KD0321: ... and, , , never fear telling me the truth. Yeah. Participant KD0321: . Mm-hmm. Participant KD0321: That's what I think. KD0321 (Completed 06/11/25) Page 15 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. And so going back to , how diabetes affects your eyes, how serious do you think losing partial or full eyesight because of diabetes, how serious do you think that is for you specifically? Participant KD0321: For me? Yes. Participant KD0321: It would terrify me. Okay. And how likely do you think that is for you? Participant KD0321: For it to happen? Yeah. Participant KD0321: At my age and looking at the control I have over- Mm-hmm. Participant KD0321: ... it- Yeah. Participant KD0321: . Watching my diet. I'm not the perfect patient. (laughs) Participant KD0321: Mm. KD0321 (Completed 06/11/25) Page 16 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Nobody is. Participant KD0321: And I'm not the perfect patient, but I am aware- Mm-hmm. Participant KD0321: ... of what complications can occur and- Yeah. Participant KD0321: ... I do my best to avoid the kinds of triggers or anything that I'm doing every day to, , to avoid- Mm-hmm. Participant KD0321: ... any comp- omp- visual complications. So you don't, you don't see it as, as likely as- Participant KD0321: I don't see it as threatening. Okay. That's good. Participant KD0321: Mm-hmm. , and what about your current vision? How would you describe that? Participant KD0321: Very good. Very good? Participant KD0321: KD0321 (Completed 06/11/25) Page 17 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Very good. Okay. Participant KD0321: , no issues. No issues with it. Okay. And do y- do you have any- Participant KD0321: I didn't even know I had this tear. I had no clue. (laughs) That's crazy. You just went in for a regular, routine- Participant KD0321: A regular, routine exam and she says, \"Wait a minute.\" , \"I need you to go to Morgantown to, , have a more extensive exam.\" I said, \"Okay. What day?\" She said, \"Right after you leave here.\" Oh. Participant KD0321: So she was right on it. , right on- In- Participant KD0321: ... top of it. Interesting. Participant KD0321: Mm-hmm. Do you have any other diagnosed eye conditions, glaucoma? Participant KD0321: No. KD0321 (Completed 06/11/25) Page 18 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Cataracts? Participant KD0321: No. Oh. Participant KD0321: You just checked all of that. Nope. Oh, look at you. Participant KD0321: Mm. Doing good. Participant KD0321: Well, the pressure's... . Yeah. Participant KD0321: We, u- we all have cataracts but they aren't ripe. Yeah. Participant KD0321: - Yeah. Participant KD0321: They aren't ready for any t- , does anyone in your family have , glaucoma or, , or diabetes related... No? KD0321 (Completed 06/11/25) Page 19 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: None. Any macular degeneration in your- Participant KD0321: No. ... family? No? Okay. ... Okay, so what are some s- what helps you keep up with using regular healthcare services? Such as eye exam . Participant KD0321: Longevity. (laughing) I woul- I want to have longevity and a quality of life to enjoy that longevity. Mm-hmm. And do you feel , , your doctor is receptive of that desire- Participant KD0321: Very much so. ... for you? Participant KD0321: She's quite an advocate for that. That's great. Participant KD0321: Mm-hmm. That's really nice to hear. Sometimes, ... Participant KD0321: Oh, I've got a great doctor. - That's a- KD0321 (Completed 06/11/25) Page 20 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: ... she's young, so- (laughs) Participant KD0321: ... I'd go out with her. I go. Yeah. , and so have you had any negative or positive e- positive experiences- Participant KD0321: Go ahead. ... , that specifically- Participant KD0321: Excuse me. No, it's okay. Participant KD0321: Mm-hmm. Mm-hmm. Take a second and get a drink. Participant KD0321: Mm-hmm. Dry. Yeah. Participant KD0321: Okay. Are you okay? Participant KD0321: Mm-hmm. Good. KD0321 (Completed 06/11/25) Page 21 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Okay. (laughs) , so do you have any specific negative or positive experiences? Participant KD0321: With what, honey? They're... Participant KD0321: Related to what? No, that help you... that have helped you formed your attitudes toward your eye care. Participant KD0321: No. No? Okay. Participant KD0321: No. Okay. Participant KD0321: It's allergy season. Yeah. It's okay. Participant KD0321: 'Kay. Good. You okay? Participant KD0321: Mm-hmm. Okay. , so do you have any suggestions for , your providers to maybe make the process easier for other patients? 'Cause you've had such a good experience. KD0321 (Completed 06/11/25) Page 22 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: One of the good things I see in the office, in the waiting room- Mm-hmm. Participant KD0321: ... is that there's the... a loop on the TV- Yeah. Participant KD0321: ... about- Okay. Participant KD0321: ... diabetes- -huh. Participant KD0321: ... care of this and that, that. Okay. So it's - Participant KD0321: And so they're, , they're reaching out, , in that- Yeah. Participant KD0321: ... way. Provide education. So- Mm. That's- Participant KD0321: More education. KD0321 (Completed 06/11/25) Page 23 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yeah. Participant KD0321: Who's ever had enough education? (laughs) , and do you, do you have someone to help you with, , your daily diabetes care? Participant KD0321: No. Do you, do you feel you need someone to help you? Participant KD0321: No. No? Okay. , what about , when you get sick or something and you're not able to do , your daily chores and stuff that? Do you have someone who's able to , step in and help? Participant KD0321: Oh yeah. Yeah? Okay. , and have you participated... I'm sure you have but have you participated in diabetes education? Participant KD0321: Mm. And was that, , , a class or was it , a week-long experience? ... Participant KD0321: , I would say self-advocated. Okay. Participant KD0321: . KD0321 (Completed 06/11/25) Page 24 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Participant KD0321: Reading more about diabetes and- Okay. Participant KD0321: , just really keeping up with- Okay. No specific program? Participant KD0321: No. You just- Participant KD0321: Mm-mm. ... went out and found the information. Participant KD0321: But they do offer them in the community, which I hope you- Mm-hmm. Participant KD0321: ... in your master's degree program and your career path Yeah. Participant KD0321: ... will offer about diabetes- KD0321 (Completed 06/11/25) Page 25 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Participant KD0321: ... about complications, about, , , any other types of disabling conditions. Mm-hmm. So I know you said you didn't even know you had the tear in here... (laughs) but does your eyesight limit your daily activities at all? Participant KD0321: None. None? , and then for your visit today, what were your specific expectations? What were you going in wanting? Participant KD0321: I feel confident. Okay. Participant KD0321: , I had not had any symptoms- Mm-hmm. Participant KD0321: ... to make me feel that, u- , the, the results of the eye exam would be nothing but positive. That's good. That's great. , and do you feel the process was , a smooth process and everything went- Participant KD0321: Bangsolutely. Start to finish. Okay. Great. Participant KD0321: , staff are very, , patient-oriented. KD0321 (Completed 06/11/25) Page 26 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Okay. Good. Participant KD0321: Mm-hmm. That's good to hear. Participant KD0321: Mm-hmm. , so that's, that's all I... all the questions I had for you. Do you have anything you would want to share? Participant KD0321: Keep up the good work. No? Participant KD0321: (mumbles) Any questions? Participant KD0321: No. I think you're doing- Okay. Participant KD0321: ... well. Just tweak your little... (laughing) Yeah. KD0321 (Completed 06/11/25) Page 27 of 27 Transcript by Rev.com",
  "chunks": [
    "This transcript was exported on Jun 17, 2025 - view latest version here. Participant ID, KD0321. Okay. So, , first we're just gonna do , some general questions and you just answer h- e- however you see fit. If you wanna give a lot of information, you can. If... You don't have to. So, what are some things that you do each day related to your diabetes? Participant KD0321: Fingersticks. Fingersticks. Okay. Participant KD0321: Actually. Watching carbs. Mm-hmm. Participant KD0321: , , balance proteins. Mm-hmm. Participant KD0321: And- Sorry. Participant KD0321: ... , that's about it, really. Yeah. Is..",
    "Participant KD0321: And- Sorry. Participant KD0321: ... , that's about it, really. Yeah. Is... What do you see as , your biggest priority in your diabetes care? Participant KD0321: , the goal to get my A1c under 6.0, and goal of 5.7- Mm-hmm. Participant KD0321: ... if possible. KD0321 (Completed 06/11/25) Page 1 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Okay. Participant KD0321: Mm-hmm. , and is there anything specifically that you watch for to realize maybe your diabetes is getting worse or maybe your sugar's messed up a little bit? Anything... Any specific signs? Participant KD0321: , of course the blurry vision. Yeah. Participant KD0321: Any tingling. Mm-hmm. Participant KD0321: Any sensation for- Mm-hmm. Participant KD0321: ... neuropathy. ",
    "Mm-hmm. Participant KD0321: Any sensation for- Mm-hmm. Participant KD0321: ... neuropathy. . Yeah. Participant KD0321: And, - Yeah. Participant KD0321: ... legs, feet. KD0321 (Completed 06/11/25) Page 2 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Participant KD0321: Anything that. Mm-hmm. Participant KD0321: I look for those kinds of, , maybe red flags. Okay. Participant KD0321: Mm-hmm. , and so, do you think that diabetes has affected your eyes at all? Participant KD0321: , I don't know if it had anything to do with this retinal tear or not. Mm-hmm. Participant KD0321: I don't know. Okay",
    "Participant KD0321: Mm-hmm. , and so, do you think that diabetes has affected your eyes at all? Participant KD0321: , I don't know if it had anything to do with this retinal tear or not. Mm-hmm. Participant KD0321: I don't know. Okay. Participant KD0321: It hasn't affected my acuity, my visual acuity. Okay. , and has your doctor ever discussed with you , the possibilities of eye- Participant KD0321: Sure. They, they have? What have they told you- Participant KD0321: KD0321 (Completed 06/11/25) Page 3 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. - ... about that? Anything specific? Participant KD0321: , about, , the e- the retinal bleeds that could occur. Mm-hmm. Participant KD0321: The complications. Yeah. Participant KD0321: , with diabetic retinopathy. Mm-hmm. And, , so where do you typically go to get your eye exams? Do you get them here or? Participant KD0321: Ophthalmologist. Local. Bridgeport. Local",
    "Mm-hmm. And, , so where do you typically go to get your eye exams? Do you get them here or? Participant KD0321: Ophthalmologist. Local. Bridgeport. Local. Oh, Bridgeport. Participant KD0321: Mm-hmm. Okay. , and so, when you're going in for those exams, can you describe, , the process that, , is usually taken throughout the exam? Participant KD0321: Similar to the process here. They check the pressures- Mm-hmm. Participant KD0321: ... the acuity. KD0321 (Completed 06/11/25) Page 4 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Participant KD0321: , he does... Mm, I don't know what the particular professional- - Participant KD0321: ... name is for- Yeah. Participant KD0321: ... , the vision exam- Yeah. Participant KD0321: ..",
    "Mm, I don't know what the particular professional- - Participant KD0321: ... name is for- Yeah. Participant KD0321: ... , the vision exam- Yeah. Participant KD0321: ... apparatus. Yeah. (laughs) Participant KD0321: Yeah. Yeah. Participant KD0321: And that. And do you get your eyes dilated? Participant KD0321: , only this last time because I had a very good doctor that saw something, saw a red flag- KD0321 (Completed 06/11/25) Page 5 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Okay. Participant KD0321: ... with... And she dilated... After her usual exam- Yeah. Participant KD0321: ... then she dilated to look further at the, , the retina- Mm. Participant KD0321: ... and discovered there was a tear- Oh",
    "After her usual exam- Yeah. Participant KD0321: ... then she dilated to look further at the, , the retina- Mm. Participant KD0321: ... and discovered there was a tear- Oh. Okay. Participant KD0321: ... and sent me here immediately, the same day. Oh, the same day. That's nice. Participant KD0321: Mm-hmm. , and so what was your experience with that dilation? Participant KD0321: Uneventful. Just- Uneventful? That's fine. Participant KD0321: Yeah. M- , I'm... I ... I knew what to expect. Mm-hmm. KD0321 (Completed 06/11/25) Page 6 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: And I had a driver",
    "I ... I knew what to expect. Mm-hmm. KD0321 (Completed 06/11/25) Page 6 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: And I had a driver. Yeah? Did your- Participant KD0321: Be on the safe side. Did your doctor explain the process to you? what, what she... , what the process is once- Participant KD0321: Yeah. Which, , light. , bright light- Mm-hmm. Participant KD0321: ... and, , she provided the, , , darkening, , shield. Yeah. Participant KD0321: (mumbles) really blind- Okay. Yeah. Participant KD0321: ... so this was... They were very good about that. , yeah. Okay",
    "Participant KD0321: ... so this was... They were very good about that. , yeah. Okay. Well, so you said you... your ophthalmologist is in Bridgeport. Participant KD0321: Optometrist. Optometrist. Participant KD0321: I misspoke. KD0321 (Completed 06/11/25) Page 7 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. That's okay. Participant KD0321: I misspoke. That's okay. Participant KD0321: Mm-hmm. , optometrist in Bridgeport. Participant KD0321: Mm-hmm. So, let's talk a little bit about your experience there. What does the scheduling process look ? Participant KD0321: They're very backed up. Very backed up? Participant KD0321: Yeah",
    ", optometrist in Bridgeport. Participant KD0321: Mm-hmm. So, let's talk a little bit about your experience there. What does the scheduling process look ? Participant KD0321: They're very backed up. Very backed up? Participant KD0321: Yeah. They're very- Okay. Participant KD0321: ... backed up. And I took my children there and- Mm-hmm. Participant KD0321: It's just been our place. Our go-to place. Yeah. So- KD0321 (Completed 06/11/25) Page 8 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: But they're very backed up now, even with- Yeah. Participant KD0321: ... three or four doctors. Oh. Is it the doctor's availability that's the issue? Participant KD0321: I think number of patients are- Mm. Participant KD0321: ... increasing, so",
    "three or four doctors. Oh. Is it the doctor's availability that's the issue? Participant KD0321: I think number of patients are- Mm. Participant KD0321: ... increasing, so. Okay. Is the... Are there any other optometrists in the area? Participant KD0321: No, dozens. There aren't? Okay. Participant KD0321: Dozens. And it's just that... how it is- Yeah. Participant KD0321: ... when you've had a family doctor for years and an- Mm-hmm. Participant KD0321: ... optometrist you go to for years. KD0321 (Completed 06/11/25) Page 9 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. I understand that. Participant KD0321: Mm-hmm. Do you have any recommendations about, , regarding your eye care? , any suggestions to improve the experience? Participant KD0321: About my eye care, on the part of the provider here? Or- Yeah",
    "optometrist you go to for years. KD0321 (Completed 06/11/25) Page 9 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. I understand that. Participant KD0321: Mm-hmm. Do you have any recommendations about, , regarding your eye care? , any suggestions to improve the experience? Participant KD0321: About my eye care, on the part of the provider here? Or- Yeah. Just- Participant KD0321: ... elsewhere? ... any suggestions to make the visits or the care in general, , a better experience. Participant KD0321: It's always been a good experience. Okay. Participant KD0321: I can't think of any suggestions to make to make it easier or better. Mm-hmm. Participant KD0321: , access to the facility is fine. - Okay. Participant KD0321: , helpful people. , , the exams- KD0321 (Completed 06/11/25) Page 10 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yeah. Participant KD0321: ... themselves are, yeah- So, do you face- Participant KD0321: ... time",
    ", , the exams- KD0321 (Completed 06/11/25) Page 10 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yeah. Participant KD0321: ... themselves are, yeah- So, do you face- Participant KD0321: ... time. ... any , challenges with receiving the- Participant KD0321: No. ... care? No? Participant KD0321: None. That's good to hear. Participant KD0321: Mm-hmm. I'm glad. , so what are some ways that you specifically take care of your eyes? So for example, do you wear sunglasses to r- Participant KD0321: Mm-hmm. ... in the s- bright sun? Do you use eyedrops? Participant KD0321: Eyedrops only, , when... A- allergy season. KD0321 (Completed 06/11/25) Page 11 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Ah, okay. Participant KD0321: If they're feeling scratchy- Yeah. Participant KD0321: ..",
    "A- allergy season. KD0321 (Completed 06/11/25) Page 11 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Ah, okay. Participant KD0321: If they're feeling scratchy- Yeah. Participant KD0321: ... or itchy. Mm-hmm. Mm-hmm. Do you take any supplements for your eyes? So a multivitamin? Participant KD0321: Multivitamin, , vitamin D. Vitamin D? Participant KD0321: Mm-hmm. Okay. Participant KD0321: Yeah. , what about medications? Any medications for your eyes? Participant KD0321: No. Okay. , do you work on the computer or , watch TV often? Participant KD0321: , maybe two hours a day. Do you ever feel the need to , rest your eyes when you're doing- Participant KD0321: KD0321 (Completed 06/11/25) Page 12 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. No. ... that? No? Okay. , and so you understand the risk of vision loss for di- with diabetes",
    "Do you ever feel the need to , rest your eyes when you're doing- Participant KD0321: KD0321 (Completed 06/11/25) Page 12 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. No. ... that? No? Okay. , and so you understand the risk of vision loss for di- with diabetes. - Participant KD0321: I do. Do you feel comfortable discussing that with your doctor? Participant KD0321: Absolutely. We discuss it every time. Okay. Good. What are some specific questions that you might ask them? Participant KD0321: , my PCP is very good about giving me a global - Yeah. Participant KD0321: ... availability of herself. Mm-hmm. Participant KD0321: , we talk about all complications. Mm-hmm. Participant KD0321: , , and we've discussed, , the fact that, , I watch a family member- Yes. Participant KD0321: ... - KD0321 (Completed 06/11/25) Page 13 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yes",
    "Mm-hmm. Participant KD0321: , , and we've discussed, , the fact that, , I watch a family member- Yes. Participant KD0321: ... - KD0321 (Completed 06/11/25) Page 13 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yes. Mm-hmm. Participant KD0321: ... have recurring bleeds. Mm-hmm. Participant KD0321: Taking him... Bringing him- Yeah. Participant KD0321: ... to Morgantown for laser- Mm-hmm. Participant KD0321: ... to stop the bleeds. We've talked about it a lot. Mm-hmm. Participant KD0321: We've covered the bases pretty well. , so... Sorry",
    "We've talked about it a lot. Mm-hmm. Participant KD0321: We've covered the bases pretty well. , so... Sorry. Can you give me a specific example of where you weren't able to express anywhere you were concerned? No? You've been able- Participant KD0321: Mm-mm. ... to? Ever- Participant KD0321: Mm. No? That's- KD0321 (Completed 06/11/25) Page 14 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: Mm-hmm. That's good to hear. , and so if you were to tell your doctor, , the best way to provide care for you, how would you explain that to them? Participant KD0321: That's a stumper. (laughs) Mm-hmm. Participant KD0321: How would I be able to tell them to provide the... Oh! To be honest with me. Mm-hmm. Participant KD0321: , and don't sugarcoat anything. Okay. Participant KD0321: , give me the basic, honest truth and- Mm-hmm. Participant KD0321: ..",
    "Mm-hmm. Participant KD0321: , and don't sugarcoat anything. Okay. Participant KD0321: , give me the basic, honest truth and- Mm-hmm. Participant KD0321: ... and, , , never fear telling me the truth. Yeah. Participant KD0321: . Mm-hmm. Participant KD0321: That's what I think. KD0321 (Completed 06/11/25) Page 15 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. And so going back to , how diabetes affects your eyes, how serious do you think losing partial or full eyesight because of diabetes, how serious do you think that is for you specifically? Participant KD0321: For me? Yes. Participant KD0321: It would terrify me. Okay. And how likely do you think that is for you? Participant KD0321: For it to happen? Yeah. Participant KD0321: At my age and looking at the control I have over- Mm-hmm. Participant KD0321: ... it- Yeah. Participant KD0321: . Watching my diet",
    "Participant KD0321: At my age and looking at the control I have over- Mm-hmm. Participant KD0321: ... it- Yeah. Participant KD0321: . Watching my diet. I'm not the perfect patient. (laughs) Participant KD0321: Mm. KD0321 (Completed 06/11/25) Page 16 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Nobody is. Participant KD0321: And I'm not the perfect patient, but I am aware- Mm-hmm. Participant KD0321: ... of what complications can occur and- Yeah. Participant KD0321: ... I do my best to avoid the kinds of triggers or anything that I'm doing every day to, , to avoid- Mm-hmm. Participant KD0321: ... any comp- omp- visual complications. So you don't, you don't see it as, as likely as- Participant KD0321: I don't see it as threatening. Okay. That's good. Participant KD0321: Mm-hmm",
    "any comp- omp- visual complications. So you don't, you don't see it as, as likely as- Participant KD0321: I don't see it as threatening. Okay. That's good. Participant KD0321: Mm-hmm. , and what about your current vision? How would you describe that? Participant KD0321: Very good. Very good? Participant KD0321: KD0321 (Completed 06/11/25) Page 17 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Very good. Okay. Participant KD0321: , no issues. No issues with it. Okay. And do y- do you have any- Participant KD0321: I didn't even know I had this tear. I had no clue. (laughs) That's crazy. You just went in for a regular, routine- Participant KD0321: A regular, routine exam and she says, \"Wait a minute.\" , \"I need you to go to Morgantown to, , have a more extensive exam.\" I said, \"Okay. What day?\" She said, \"Right after you leave here.\" Oh. Participant KD0321: So she was right on it. , right on- In- Participant KD0321: ... top of it",
    "You just went in for a regular, routine- Participant KD0321: A regular, routine exam and she says, \"Wait a minute.\" , \"I need you to go to Morgantown to, , have a more extensive exam.\" I said, \"Okay. What day?\" She said, \"Right after you leave here.\" Oh. Participant KD0321: So she was right on it. , right on- In- Participant KD0321: ... top of it. Interesting. Participant KD0321: Mm-hmm. Do you have any other diagnosed eye conditions, glaucoma? Participant KD0321: No. KD0321 (Completed 06/11/25) Page 18 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Cataracts? Participant KD0321: No. Oh. Participant KD0321: You just checked all of that. Nope. Oh, look at you. Participant KD0321: Mm. Doing good. Participant KD0321: Well, the pressure's... . Yeah. Participant KD0321: We, u- we all have cataracts but they aren't ripe",
    "Doing good. Participant KD0321: Well, the pressure's... . Yeah. Participant KD0321: We, u- we all have cataracts but they aren't ripe. Yeah. Participant KD0321: - Yeah. Participant KD0321: They aren't ready for any t- , does anyone in your family have , glaucoma or, , or diabetes related... No? KD0321 (Completed 06/11/25) Page 19 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: None. Any macular degeneration in your- Participant KD0321: No. ... family? No? Okay. ... Okay, so what are some s- what helps you keep up with using regular healthcare services? Such as eye exam . Participant KD0321: Longevity. (laughing) I woul- I want to have longevity and a quality of life to enjoy that longevity. Mm-hmm. And do you feel , , your doctor is receptive of that desire- Participant KD0321: Very much so. ..",
    "Participant KD0321: Longevity. (laughing) I woul- I want to have longevity and a quality of life to enjoy that longevity. Mm-hmm. And do you feel , , your doctor is receptive of that desire- Participant KD0321: Very much so. ... for you? Participant KD0321: She's quite an advocate for that. That's great. Participant KD0321: Mm-hmm. That's really nice to hear. Sometimes, ... Participant KD0321: Oh, I've got a great doctor. - That's a- KD0321 (Completed 06/11/25) Page 20 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: ... she's young, so- (laughs) Participant KD0321: ... I'd go out with her. I go. Yeah. , and so have you had any negative or positive e- positive experiences- Participant KD0321: Go ahead. ... , that specifically- Participant KD0321: Excuse me",
    "I go. Yeah. , and so have you had any negative or positive e- positive experiences- Participant KD0321: Go ahead. ... , that specifically- Participant KD0321: Excuse me. No, it's okay. Participant KD0321: Mm-hmm. Mm-hmm. Take a second and get a drink. Participant KD0321: Mm-hmm. Dry. Yeah. Participant KD0321: Okay. Are you okay? Participant KD0321: Mm-hmm. Good. KD0321 (Completed 06/11/25) Page 21 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Okay. (laughs) , so do you have any specific negative or positive experiences? Participant KD0321: With what, honey? They're... Participant KD0321: Related to what? No, that help you... that have helped you formed your attitudes toward your eye care",
    "KD0321 (Completed 06/11/25) Page 21 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Okay. (laughs) , so do you have any specific negative or positive experiences? Participant KD0321: With what, honey? They're... Participant KD0321: Related to what? No, that help you... that have helped you formed your attitudes toward your eye care. Participant KD0321: No. No? Okay. Participant KD0321: No. Okay. Participant KD0321: It's allergy season. Yeah. It's okay. Participant KD0321: 'Kay. Good. You okay? Participant KD0321: Mm-hmm. Okay. , so do you have any suggestions for , your providers to maybe make the process easier for other patients? 'Cause you've had such a good experience. KD0321 (Completed 06/11/25) Page 22 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: One of the good things I see in the office, in the waiting room- Mm-hmm. Participant KD0321: ..",
    "Okay. , so do you have any suggestions for , your providers to maybe make the process easier for other patients? 'Cause you've had such a good experience. KD0321 (Completed 06/11/25) Page 22 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Participant KD0321: One of the good things I see in the office, in the waiting room- Mm-hmm. Participant KD0321: ... is that there's the... a loop on the TV- Yeah. Participant KD0321: ... about- Okay. Participant KD0321: ... diabetes- -huh. Participant KD0321: ... care of this and that, that. Okay. So it's - Participant KD0321: And so they're, , they're reaching out, , in that- Yeah. Participant KD0321: ... way. Provide education. So- Mm. That's- Participant KD0321: More education",
    "Participant KD0321: ... way. Provide education. So- Mm. That's- Participant KD0321: More education. KD0321 (Completed 06/11/25) Page 23 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Yeah. Participant KD0321: Who's ever had enough education? (laughs) , and do you, do you have someone to help you with, , your daily diabetes care? Participant KD0321: No. Do you, do you feel you need someone to help you? Participant KD0321: No. No? Okay. , what about , when you get sick or something and you're not able to do , your daily chores and stuff that? Do you have someone who's able to , step in and help? Participant KD0321: Oh yeah. Yeah? Okay. , and have you participated... I'm sure you have but have you participated in diabetes education? Participant KD0321: Mm. And was that, , , a class or was it , a week-long experience? ... Participant KD0321: , I would say self-advocated. Okay. Participant KD0321: . KD0321 (Completed 06/11/25) Page 24 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm",
    "Participant KD0321: , I would say self-advocated. Okay. Participant KD0321: . KD0321 (Completed 06/11/25) Page 24 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Participant KD0321: Reading more about diabetes and- Okay. Participant KD0321: , just really keeping up with- Okay. No specific program? Participant KD0321: No. You just- Participant KD0321: Mm-mm. ... went out and found the information. Participant KD0321: But they do offer them in the community, which I hope you- Mm-hmm. Participant KD0321: ... in your master's degree program and your career path Yeah. Participant KD0321: ... will offer about diabetes- KD0321 (Completed 06/11/25) Page 25 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Participant KD0321: ... about complications, about, , , any other types of disabling conditions. Mm-hmm",
    "will offer about diabetes- KD0321 (Completed 06/11/25) Page 25 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Mm-hmm. Participant KD0321: ... about complications, about, , , any other types of disabling conditions. Mm-hmm. So I know you said you didn't even know you had the tear in here... (laughs) but does your eyesight limit your daily activities at all? Participant KD0321: None. None? , and then for your visit today, what were your specific expectations? What were you going in wanting? Participant KD0321: I feel confident. Okay. Participant KD0321: , I had not had any symptoms- Mm-hmm. Participant KD0321: ... to make me feel that, u- , the, the results of the eye exam would be nothing but positive. That's good. That's great. , and do you feel the process was , a smooth process and everything went- Participant KD0321: Bangsolutely. Start to finish. Okay. Great. Participant KD0321: , staff are very, , patient-oriented. KD0321 (Completed 06/11/25) Page 26 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here",
    "Start to finish. Okay. Great. Participant KD0321: , staff are very, , patient-oriented. KD0321 (Completed 06/11/25) Page 26 of 27 Transcript by Rev.com This transcript was exported on Jun 17, 2025 - view latest version here. Okay. Good. Participant KD0321: Mm-hmm. That's good to hear. Participant KD0321: Mm-hmm. , so that's, that's all I... all the questions I had for you. Do you have anything you would want to share? Participant KD0321: Keep up the good work. No? Participant KD0321: (mumbles) Any questions? Participant KD0321: No. I think you're doing- Okay. Participant KD0321: ... well. Just tweak your little... (laughing) Yeah. KD0321 (Completed 06/11/25) Page 27 of 27 Transcript by Rev.com",
    "Participant KD0321: ... well. Just tweak your little... (laughing) Yeah. KD0321 (Completed 06/11/25) Page 27 of 27 Transcript by Rev.com"
  ],
  "num_chunks": 31
}